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Forum Discussion

ShreeRP's avatar
ShreeRP
Aspirant
Feb 27, 2017
Solved

wifi connectivity disconnects intermediatly

we are facing wifi disconnecting itermediatly and get dificulties to reconnect ... and afts er restart whole network devices the it connects again
Troubleshooting
JohnRo's avatar
JohnRo
NETGEAR Employee Retired
Feb 27, 2017

Hello ShreeRP, 

 

Welcome to the community! 

 

I'd like to know the model number of the device you are having issues with.

 

Thanks,

ShreeRP's avatar
ShreeRP
Aspirant
Mar 03, 2017

Dear JohnRo,

 

We have WNR 614 and R 6220

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Mar 05, 2017

    Hi ShreeRP,

     

    1. What is the firmware version of the device?

    2. Please try changing the wireless channel of the router. Check the link below for the steps.

     

    http://kb.netgear.com/app/answers/detail/a_id/1027

     

    3. Does the issue persist on both wired and wireless devices?

    4. You can also try performing a factory reset. Check the link below for the steps.

     

    http://kb.netgear.com/app/answers/detail/a_id/9665

     

    Regards,

     

    Dexter

    Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Mar 08, 2017

    Hi ShreeRP,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team