Forum Discussion

Aspirant

Jul 17, 2021

Wifi disconnects in Orbi app

Hi Have just installed Orbi 852, which seems to be working fine. However, whenever I open the Orbi app, my mobile disconnects from the wifi and “connecting to Orbi” appears in a red banner. This ma...

olympos1625

NETGEAR Employee Retired

Jul 17, 2021

Hi Jamieribolla,

Good day!

Welcome to NETGEAR Community!

Thank you for reaching out. That should not be happening. Have you tried reinstalling the Orbi app? How about using a different mobile phones? May we know what smartphone are you using and what software version?

Please do not hesitate to let me know if you need further assistance.

Regards,

Oliver

Community Team

Jamieribolla

Aspirant

Jul 19, 2021

Hi

Thanks for coming back to me. If I delete the app, do I need to go back through the setup once more with the devices, as that wasn’t too smooth.

I am using an iPhone X, software version 14.6.

I must say reception has not been that great with just the 1 satellite, and I wondered if it was disconnecting wifi because being too far away from a device?

Any help appreciated.

Jamie

olympos1625
NETGEAR Employee Retired
Jul 24, 2021
Hi Jamieribolla,

Thank you for your response. Reinstalling the Orbi app should not require you to setup the Orbi system again. Have you tried using another smartphones and see if it happens as well? How far is your satellites from the router? How are the satellites being placed?

Please do not hesitate to let me know if you need further assistance.

Regards,

Oliver

Community Team
- olympos1625
  NETGEAR Employee Retired
  Jul 27, 2021
  Hi Jamieribolla,
  
  We would like to do a follow-up on this case. Were you able to reinstall the Orbi app? How was it?
  
  Please do not hesitate to let me know if you need further assistance.
  
  Regards,
  
  Oliver
  
  Community Team