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denise10096's avatar
denise10096
Follower
May 20, 2017
Solved

WiFi Network

Out of the blue two tablets in the house don't see the network but yet the desk top computer still does.  Try rebooting router and modem no luck

Troubleshooting
  • DexterJB's avatar
    DexterJB
    May 25, 2017

    Hi denise10096,

     

    1. What is the firmware version of the router?

    2. Is the desktop connecting via wireless as well?

    3. Are there other devices (smartphones, laptops), other than the desktop, that can detect the wireless network?

    4. Please try changing the wireless channel.

    5. Does the issue persist on both bands (2.4GHz and 5GHz)?

     

    Regards,

     

    Dexter

    Community Team

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    May 25, 2017

    Hi denise10096,

     

    1. What is the firmware version of the router?

    2. Is the desktop connecting via wireless as well?

    3. Are there other devices (smartphones, laptops), other than the desktop, that can detect the wireless network?

    4. Please try changing the wireless channel.

    5. Does the issue persist on both bands (2.4GHz and 5GHz)?

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      May 30, 2017

      Hi denise10096,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team