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telisha_14's avatar
telisha_14
Aspirant
Nov 29, 2016
Solved

Wifi Not Working

I am unable to connect to the internet through my router. I contacted my ISP and everything is working on their end. I can connect my laptop directly to the modem and use the internet that way. I hav...
  • TheEther's avatar
    Nov 29, 2016

    ISPs often will allow only 1 device to connect to the Internet.  Your ISP may have locked onto your computer.  Unplug the modem for several minutes.  Connect the router to the modem and then plug the modem back into the power.  Check Internet access.