NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
SerratiaMarcens
Dec 29, 2016Aspirant
Windows 10 laptop causes WNDR4500v3 to crash/restart every couple of minutes
I've been using a WNDR4500v3 (current firmware is 1.0.0.32) for over a year with no issues. Our cellphones, Ipads, apple TV, a 2007 iMac, and two laptops running Windows 8.1 all work fine. I just bou...
- Jan 03, 2017
For the benefit of others who are reading this, there's a beta fw that may resolve this issue.
Feel free to send me a PM should you have the same concern with WNDR4500v3 only.
SerratiaMarcens
Dec 29, 2016Aspirant
Just wanted to add that the laptop wifi adaptor never shuts down - I can constantly see other wifi connections in my area. I can also access the netgear genie before the router restarts.I have not had the opportunity to try connecting to a different router to see what will happen.
- ElaineMDec 30, 2016NETGEAR Employee Retired
Welcome to the community, SerratiaMarcens
What's the brand and model of the wireless adapter that's installed on the laptop?
Is it also using the latest driver?
- SerratiaMarcensDec 30, 2016Aspirant
Killer Wireless-n/a/ac 1535 driver version
I just updated it to 12.0.0.285 (qualcomm)
This managed to keep the router from resetting for about 30 minutes, but it still did. Although it's not a continuous every other minute the router resets. After another 15 minutes the router reset again.
- SerratiaMarcensDec 30, 2016Aspirant
And again after 10 minutes. My N900 router genie does not allow me to set any QoS rules as far as I can find. I don't think it's a bandwidth issue though - at the moment there are six devices attached to the router, but only 1 is highly active (win10 running a youtube video). The only other active device is my win8.1 laptop which i only use to crosscheck the win10 laptop. Everyone else is sleeping and not using their devices.