NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

marianitten's avatar
marianitten
Initiate
May 22, 2019
Solved

Wired Speed cut in half

Hi. I've noticed that my router cut wired speed to half when I check it using speedtest.net. If I connect my PC directly to the modem(the same cable I use to the router) I'm getting:   20MB Dow...
  • plemans's avatar
    plemans
    May 22, 2019

    1. What is the firmware on the R6400? 

    2. modem and firmware?

    3. Are you testing over wireless or hardwired? (I know you have to be hardwired to test the modem but I'm just making sure)

    4. Are all devices getting this speed? Those devices?

     

plemans's avatar
plemans
Guru
May 22, 2019

1. What is the firmware on the R6400? 

2. modem and firmware?

3. Are you testing over wireless or hardwired? (I know you have to be hardwired to test the modem but I'm just making sure)

4. Are all devices getting this speed? Those devices?

 

marianitten's avatar
marianitten
Initiate
May 22, 2019

Hi!

Wasn't smart enough to think about trying with another devices. I got 20MB over wifi with my phones(s7 and s8+) so I reliazed that it was my laptop.

 

 

It seems that some DELL inspiron have issues with some app calle smartByte.

 

https://www.dell.com/support/article/us/en/19/sln309274/smartbyte-application-may-contribute-to-slow-network-performance-and-audio-issues-with-inspiron-systems?lang=en

 

Installed latest version and it's giving me 20MB :) 

 

Thanks!

 

  • plemans's avatar
    plemans
    Guru
    May 22, 2019

    glad to hear that you got it fixed! good work on finding the problem with you Dell!