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wndr3400 After new spectrum service install i can not RDP, remote into or ping from outside.
I know this model is a bit older but it was working just fine and still is to a certain degree. WNCR3400. One day i have one service provider with one static IP and everything is working fine. Nex...
> [...] Then I in a different part of the world attempted to ping his
> that IP and could not [...]As usual, an actual error message would be more helpful than "could
not", but this would suggest (to me, at least) that the WNDR3400v2configuration is not your problem.
> [...] Technicolor TC8717T [...]
That is a modem+router.
> [...] which I did log into today with the default username and
> password."log into" using a web browser? Address/URL?
I'd start looking to see how it's configured. I have never touched a
TC8717T, and I haven't dealt with a block of addresses for decades, and
that was on a DSL connection, so my ability to advise on that stuff may
be very weak.
> IP ADDRESSES- [...]
Ok. I'd expect a block of four to provide one "usable" address.
(Hence "first" was confusing.) I don't know why one would (pay extra
to?) get such a small block instead of getting a single public address,
but it's ok with me.
So, your base ("Network:") address plus 1 is the ISP gateway, and
your base address plus 2 is the "usable" address? That's what I'd
expect.
> SPECTRUMS EQUIPMENT (for the last time)- their equipment (spectrums
> modem/router) is an ARRIS. [...]
Arris makes more than one thing. I still don't know what yours is,
or how it's configured.
> [...] Feel free to use [...]
Here's an idea: You pick one name (like, say, a model number) and
stick with it.
> PINGING SPECTRUM MODEM - I can ping the gateway IP address (which I
> would assume would be assigned to the spectrum modem because that's how
> it typically works) provided by spectrum from outside of their LAN.
> [...]
I'd assume that your ISP gateway address is the address of some
interface at the ISP, not the address of anything at your site. You may
_believe_ that you're talking to your (unspecified) Arris
modem(+router), but that proves nothing. If you disconnect your
(unspecified) Arris modem(+router), can you still get a response to a
"ping" of that gateway address from the outside world?
> [...] I can ping their gateway IP which should be assigned to
> Spectrums modem [...]
I don't think so, but I'm always open to actual evidence.
> [...] but I cannot ping the first usable IP which is assigned to the
> netgear.
You may have assigned that address to the WNDR3400v2 WAN/Internet
interface, but that guarantees nothing. The (unspecified) Arris
modem(+router) is what's connected to your ISP, and it determines what
gets through it.
> I got on a conference call with Spectrum and after questioning them
> about their modem setting they said they can't see anything connected to
> their device [...]
> As a test, have you tried connecting a computer directly to the
> "Arris cable modem/router", without involving the WNDR3400v2? If the
> "Arris cable modem/router" really is as transparent as everyone claims,
> then a simple Remote Desktop connection should work from the outside
> world to such a computer (on the default port, so I wouldn't leave it
> exposed that way for more time than required to run the test).
Still my advice. Ask someone at Spectrum whether that should work,
and how you should configure the computer. When you get that to work,
_then_ you should be able to replace that computer with a suitably
(similarly) configured router.
So when we plug the a laptop into the SPECTRUM DEVICE (is what we will go with since i am not certain) with the same IP that we've given our router (the first usable). The user ran a speed test again and got great speeds confirmed connected to the internet. Then I in a different part of the world attempted to ping his that IP and could not and attempted to RDP into his laptop with default port and could not reach it. We did make sure remote access was enabled on the laptop.
Spectrum equipment.....confirmation. Technicolor TC8717T which I did log into today with the default username and password.
> [...] Then I in a different part of the world attempted to ping his
> that IP and could not [...]As usual, an actual error message would be more helpful than "could
not", but this would suggest (to me, at least) that the WNDR3400v2configuration is not your problem.
> [...] Technicolor TC8717T [...]
That is a modem+router.
> [...] which I did log into today with the default username and
> password."log into" using a web browser? Address/URL?
I'd start looking to see how it's configured. I have never touched a
TC8717T, and I haven't dealt with a block of addresses for decades, and
that was on a DSL connection, so my ability to advise on that stuff may
be very weak.No error message the ping is from CMD in windows: request times out.
Logged into it by doing a GoToMeeting onto one of that locations LAN machines and using TRACERT to see the private IP on the second hop out to 8.8.8.8 (Googles public DNS) (first hop is my NETGEAR) 192.168.0.1 browsing to that address and logging in with default username and pass. Called and questioned the settings and they did not sound like they knew anything about the modem and just kept saying it was in bridge mode and no blocking anything but could not see anything connected to TECHNICOLORI was looking at the configs on the TECHNICOLOR and I am not certain what is misconfigred.....but will continue to dig.
Thanks for the fast turn around.
Over the weekend while no one was on I logged into the TECHNICOLOR and after speaking with Spectrum and questioning if the modem
was in fact bridge mode. They insisted it was in bridge mode for the 4th time (4 separate phone calls). When I logged in to the TECHNICOLOR interface showed "bridge mode disabled” I enabled it and not I can ping my netgear router, remote manage my netgear router, and RDP into my server. I then set up a new netgear R7800 nighthawk router which brought us up to the speeds we were expecting. I don't know what I have to do to get these knuckleheads at spectrum to do as I ask so we can do business. I guess you have to do it yourself. I will award for both people that helped because it looked like it was a combination of issues. Spectrum refusing to set their modem as we asked and our netgear WNDR3400v2 degrading the throughput from it to our devices.