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wndr3400 After new spectrum service install i can not RDP, remote into or ping from outside.
I know this model is a bit older but it was working just fine and still is to a certain degree. WNCR3400. One day i have one service provider with one static IP and everything is working fine. Nex...
> [...] Then I in a different part of the world attempted to ping his
> that IP and could not [...]As usual, an actual error message would be more helpful than "could
not", but this would suggest (to me, at least) that the WNDR3400v2configuration is not your problem.
> [...] Technicolor TC8717T [...]
That is a modem+router.
> [...] which I did log into today with the default username and
> password."log into" using a web browser? Address/URL?
I'd start looking to see how it's configured. I have never touched a
TC8717T, and I haven't dealt with a block of addresses for decades, and
that was on a DSL connection, so my ability to advise on that stuff may
be very weak.
Spectrum equipment.....confirmation. Technicolor TC8717T which I did log into today with the default username and password.
> [...] Then I in a different part of the world attempted to ping his
> that IP and could not [...]
As usual, an actual error message would be more helpful than "could
not", but this would suggest (to me, at least) that the WNDR3400v2
configuration is not your problem.
> [...] Technicolor TC8717T [...]
That is a modem+router.
> [...] which I did log into today with the default username and
> password.
"log into" using a web browser? Address/URL?
I'd start looking to see how it's configured. I have never touched a
TC8717T, and I haven't dealt with a block of addresses for decades, and
that was on a DSL connection, so my ability to advise on that stuff may
be very weak.
No error message the ping is from CMD in windows: request times out.
Logged into it by doing a GoToMeeting onto one of that locations LAN machines and using TRACERT to see the private IP on the second hop out to 8.8.8.8 (Googles public DNS) (first hop is my NETGEAR) 192.168.0.1 browsing to that address and logging in with default username and pass. Called and questioned the settings and they did not sound like they knew anything about the modem and just kept saying it was in bridge mode and no blocking anything but could not see anything connected to TECHNICOLORI was looking at the configs on the TECHNICOLOR and I am not certain what is misconfigred.....but will continue to dig.
Thanks for the fast turn around.
Over the weekend while no one was on I logged into the TECHNICOLOR and after speaking with Spectrum and questioning if the modem
was in fact bridge mode. They insisted it was in bridge mode for the 4th time (4 separate phone calls). When I logged in to the TECHNICOLOR interface showed "bridge mode disabled” I enabled it and not I can ping my netgear router, remote manage my netgear router, and RDP into my server. I then set up a new netgear R7800 nighthawk router which brought us up to the speeds we were expecting. I don't know what I have to do to get these knuckleheads at spectrum to do as I ask so we can do business. I guess you have to do it yourself. I will award for both people that helped because it looked like it was a combination of issues. Spectrum refusing to set their modem as we asked and our netgear WNDR3400v2 degrading the throughput from it to our devices.