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tman1's avatar
tman1
Aspirant
Feb 16, 2018
Solved

WNDR3400 shows Not conneceted on Genie

On a weekly basis, Netgear Genie indicates WiFi Connection status as: "Not Connected". However, all of my devices continue to work with WiFi. I don't understand what the Genie message is indicating.
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Feb 22, 2018

     

    Hi tman1,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Feb 19, 2018

Hi tman1,

 

If you are viewing the NETGEAR Genie on a non-wireless capable device (Ethernet only) then it is normal since that will only indicate as "Connected" if the device where the Genie app is installed is connected via WiFi/wireless.

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Feb 22, 2018

 

Hi tman1,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

  • tman1's avatar
    tman1
    Aspirant
    Feb 23, 2018

    Thanks. I now understand why I was getting the message in Genie.