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HelenNO's avatar
HelenNO
Aspirant
Feb 22, 2018
Solved

WNDR3400 v3 Limited access.

The problem is that only me with my two devices manage to get wifi access through the router. Friends visiting with their devices manage to log on to the wifi network but they do not get internet access. I am not able to log in to the router to check the settings. It does not work. Anyone with similar problems? Any suggestions for solutions? 

4 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi HelenNO,

     

    1. Do the other devices get online when you disconnect your two devices?

    2. When trying to login to the router, do you get to the part where you are prompted for the username and password?

    3. Have you tried resetting the router?

    4. Are there wired devices that are working/not working?

    5. Are their devices connecting to the main network or to the Guest Network?

     

    Regards,

     

    Dexter

    Community Team

     

    • HelenNO's avatar
      HelenNO
      Aspirant

      Hi,

      Thank you for answering me. See my answers under please. Thank you!

      1. Do the other devices get online when you disconnect your two devices?

      Answer: No. 

      2. When trying to login to the router, do you get to the part where you are prompted for the username and password?
      Answer: No. I have tried many options and addresses but I am not able to log in. 

      3. Have you tried resetting the router?

      Answer: No.

      4. Are there wired devices that are working/not working?
      Answer: No.

      5. Are their devices connecting to the main network or to the Guest Network?
      Answer: I have only one network. 

       

      Regards

      Helen

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator

        Hi HelenNO,

         

        I would like to follow up and check if you are still experiencing the issue.

         

        Regards,

         

        Dexter
        Community Team