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Forum Discussion
Mccordjp
Jan 17, 2013Tutor
WNDR3400v2 - Problem with 2.4Ghz connections
Background We just moved but kept our cable ISP (Charter). We have had this NG 3400v2 router since June 2012 and have not had any issues until we connected to the new cable modem at the new house. At...
- Oct 14, 2015
I experienced the same problem a few days ago:
Can connect to 5Ghz w/out any problems.
2.4 Ghz shows up with a strong signal on my android phone, Win 7 desktop, Samsung phone, Macbook and iPad. However, when anything tries to connect, the signal immediately drops and no connection is made.
I seemed to have fixed the problem by doing the following:
1. I enabled the 2.4 Ghz guest network. It was disabled before. Once I did this, I am able to connect to the main 2.4Ghz using WPA2-PSK.
2. After connection to the main 2.4, I disabled the 2.4 Guest Network. Immediately, I lost my connection to the main 2.4 channel.
3. I re-enabled the 2.4 Guest Network and immediately I was reconnected to the main PW protected 2.4
So, if you did not have the 2.4Guest Network enabled, enable it and see if that works. It doesn't matter if you the Guest Network has a password or not. In may case, I used WPA2-PSK on both the regular and Guest network. FWIW, I do NOT have the 5Ghz Guest Network enabled.
As others have noted, if you remove security from the regular 2.4Ghz channel, it will connect. However, I want to use P-word security.
Hope this helps!
rajeshbonde
Sep 03, 2015Aspirant
I stay in Mumbai India and facing same problem.
2.4Ghzworks only in non secured option
5 ghz work fine in secured mode but dint support Laptop and Netgear extender
ElaineM
Sep 04, 2015NETGEAR Employee Retired
rajeshbonde Do you have the latest firmware installed? How about doing a hard reset on the unit?
1. With the unit powered on, press and hold the reset button on the back of unit for 30seconds.
2. Without releasing the reset button, unplug the unit and hold reset for another 30 seconds.
3. Power on the unit while STILL pushing the reset button and count for another 30 seconds before letting it go.
After resetting, reconfigure the router and see if it helps.
Let us know what happens.
Regards,
- sawdinOct 14, 2015Initiate
I experienced the same problem a few days ago:
Can connect to 5Ghz w/out any problems.
2.4 Ghz shows up with a strong signal on my android phone, Win 7 desktop, Samsung phone, Macbook and iPad. However, when anything tries to connect, the signal immediately drops and no connection is made.
I seemed to have fixed the problem by doing the following:
1. I enabled the 2.4 Ghz guest network. It was disabled before. Once I did this, I am able to connect to the main 2.4Ghz using WPA2-PSK.
2. After connection to the main 2.4, I disabled the 2.4 Guest Network. Immediately, I lost my connection to the main 2.4 channel.
3. I re-enabled the 2.4 Guest Network and immediately I was reconnected to the main PW protected 2.4
So, if you did not have the 2.4Guest Network enabled, enable it and see if that works. It doesn't matter if you the Guest Network has a password or not. In may case, I used WPA2-PSK on both the regular and Guest network. FWIW, I do NOT have the 5Ghz Guest Network enabled.
As others have noted, if you remove security from the regular 2.4Ghz channel, it will connect. However, I want to use P-word security.
Hope this helps!