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Forum Discussion

mikigolf's avatar
mikigolf
Aspirant
Nov 18, 2015
Solved

WNDR3400v3 - wireless does not work

Bought in August 2015.    Now after 90 days   Was working fine until two days ago. It works when I hook up the ethernet cable so it is not the internet connection. I tried going into control pane...
Troubleshooting
  • ElaineM's avatar
    ElaineM
    Nov 23, 2015

    mikigolf Were you able to update the driver of your computer?

mikigolf's avatar
mikigolf
Aspirant
Nov 19, 2015

It appears that problem may be with the PC network adaptor.      I checked device manager and Realtec is yellow.   Download a new drive but not sure it it installed.     I get the following message

 

Driver Management concluded the process to install driver netrtwlane.inf_amd64_0c38440cd4a5a694\netrtwlane.inf for Device Instance ID PCI\VEN_10EC&DEV_8723&SUBSYS_072410EC&REV_00\4&2EEAE01&0&00E1 with the following status: 0x17.

 

Also  

Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)

I did a system restore back to Nov 14 but this did not work.  

I can connect wirelessly with my ipad and all the lights on the router are working.    I also checked the airplane mode to verify it was not turned on.

Perhaps, I may need to take my computer in for service.  

 

 

michaelkenward's avatar
michaelkenward
Guru - Experienced User
Nov 19, 2015

The PC network adaptor deals with the LAN (wired) connection. Something else usually handles the wifi. Or is this network adaptor the wifi card in your PC?

 

One way to deal with driver issues is to remove all of the drivers in Device Manager, reboot the PC and let it find the drivers afresh.

 

Another option, have you visited the motherboard maker's website for new "chipset" drivers. These don't always show up in Windows update.

 

Then again, I am not sure what problem you are trying to solve.

 

The PC's wifi behaviour, and its drivers, will have no effect on the interaction between the WNDR3400 and a laptop.

 

Can you get at the web interface for the WNDR3400v3 using the LAN? If so, that should let you get into the WNDR3400 so that you can investigate the wifi settings.

 

 

  • mikigolf's avatar
    mikigolf
    Aspirant
    Nov 20, 2015

    In device manager, there are two adapters one for LAN and one for wireless. The wireless indicator is yellow.    I tried a download but this did not help.      Genie indicates there is a problem with the wireless.    .

    I can connect with an ethernet cable but can not see the wireless networknor can I wirelessly connect.    My Ipad works with the wireless. 

    I did go into router log in.    The wireless setting appear to be correct. 

    I can only sumise that the problem is with the adapter.    

    Motherboard-Excuse my ignorance, but I have Intel Core I7 on a Toshibal Laptop S855.  

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     Should I go to this website.   

  • mikigolf's avatar
    mikigolf
    Aspirant
    Nov 21, 2015
    Issues found      iT APPEARS THAT I MUST UNINSTALL THE DRIVER AND REINSTALL.   THE DOWNLOAD DI D NOT WORK.   I WILL HAVE TO GO TO INTEL?
    Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC has a driver problem
    Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC has a driver problem
    There is a problem with the driver for Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC. The driver needs to be reinstalled.
    Not fixed
    		Not Fixed
    Reinstall device driver
    Completed
    Hardware changes might not have been detected
    Hardware changes might not have been detected
    Detected
    		Detected
    Scan for recent hardware changes
    Completed
    Potential issues that were checked
    Windows Update configured to never install drivers
    Windows Update configured to never install drivers
    Driver updates aren't automatically installed when detected by Windows Update.
    Issue not present
    		 
    Issues found
    		Detection details
    6
    		Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC has a driver problem
    Not fixed
    		Not Fixed
    There is a problem with the driver for Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC. The driver needs to be reinstalled.
    Informational
    Device information
    Name: ID: Error code:
    Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC
    PCI\VEN_10EC&DEV_8723&SUBSYS_072410EC&REV_00\4&2EEAE01&0&00E1
    39
    Reinstall device driver
    Completed
    There is a problem with the driver for Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC. Reinstalling the driver might fix this problem.
    6
    		Hardware changes might not have been detected
    Detected
    		Detected
    Scan for recent hardware changes
    Completed
    Scanning might find new devices attached to your computer and install them.
    Potential issues that were checked
    		Detection details
     Windows Update configured to never install drivers
    Issue not present
    		 
    Driver updates aren't automatically installed when detected by Windows Update.
     
    Detection details
    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      Nov 23, 2015

      mikigolf Were you able to update the driver of your computer?

      • mikigolf's avatar
        mikigolf
        Aspirant
        Nov 24, 2015

            I will next try deleting the driver.    Also,  I have another computer that shows connected to netgear but I cannot connect to the internet.   Microsoft indicates that another computer is using the same IP address.     How do I change the IP address for that compter