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Forum Discussion

mikigolf's avatar
mikigolf
Aspirant
Nov 18, 2015
Solved

WNDR3400v3 - wireless does not work

Bought in August 2015.    Now after 90 days   Was working fine until two days ago. It works when I hook up the ethernet cable so it is not the internet connection. I tried going into control pane...
Troubleshooting
  • ElaineM's avatar
    ElaineM
    Nov 23, 2015

    mikigolf Were you able to update the driver of your computer?

mikigolf's avatar
mikigolf
Aspirant
Nov 21, 2015
Issues found      iT APPEARS THAT I MUST UNINSTALL THE DRIVER AND REINSTALL.   THE DOWNLOAD DI D NOT WORK.   I WILL HAVE TO GO TO INTEL?
Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC has a driver problem
Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC has a driver problem
There is a problem with the driver for Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC. The driver needs to be reinstalled.
Not fixed
Not Fixed
Reinstall device driver
Completed
Hardware changes might not have been detected
Hardware changes might not have been detected
Detected
Detected
Scan for recent hardware changes
Completed
Potential issues that were checked
Windows Update configured to never install drivers
Windows Update configured to never install drivers
Driver updates aren't automatically installed when detected by Windows Update.
Issue not present
 
Issues found
Detection details
6
Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC has a driver problem
Not fixed
Not Fixed
There is a problem with the driver for Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC. The driver needs to be reinstalled.
Informational
Device information
Name: ID: Error code:
Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC
PCI\VEN_10EC&DEV_8723&SUBSYS_072410EC&REV_00\4&2EEAE01&0&00E1
39
Reinstall device driver
Completed
There is a problem with the driver for Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC. Reinstalling the driver might fix this problem.
6
Hardware changes might not have been detected
Detected
Detected
Scan for recent hardware changes
Completed
Scanning might find new devices attached to your computer and install them.
Potential issues that were checked
Detection details
 Windows Update configured to never install drivers
Issue not present
 
Driver updates aren't automatically installed when detected by Windows Update.
 
Detection details
ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Nov 23, 2015

mikigolf Were you able to update the driver of your computer?

  • mikigolf's avatar
    mikigolf
    Aspirant
    Nov 24, 2015

        I will next try deleting the driver.    Also,  I have another computer that shows connected to netgear but I cannot connect to the internet.   Microsoft indicates that another computer is using the same IP address.     How do I change the IP address for that compter

  • mikigolf's avatar
    mikigolf
    Aspirant
    Nov 24, 2015

    Did not work.    Will have to delete the driver if you think that deletion will work.   Upgrade does not work

     

  • mikigolf's avatar
    mikigolf
    Aspirant
    Nov 24, 2015

    Decided to go to web and search for my Realtek driver.   Found it and downloaded the new driver, which fixed the driver problem.  Then I was able to see the wireless network.   

    Still could not connect, but removed access control and went into genie.   Finally able to connect.

    Thanks for all your help.      After 35 years, sometimes I manage to find a solution

     

    Would still like to set up my other computer.      It works outside of my home but I can not connect to the internet without the wire.    

    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      Nov 24, 2015

      Thank you for the update!

      Good to hear that you're connected now.

      Have a great day!