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Forum Discussion

weswiliamsjr's avatar
weswiliamsjr
Aspirant
Mar 27, 2016
Solved

WNDR3400v3 dual band - devices not connecting to 2.4ghz with passcode off

I have the router WNDR3400v3 and up until last night my 2.4ghz internet was working with one of my laptops connected to it, now nothing can connect to it. My router Firmware Version is V1.0.1.4_1.0.5...
Troubleshooting
  • weswiliamsjr's avatar
    weswiliamsjr
    Aug 08, 2016

    reset the router by holding down the power button and that fixed everything

Mslady44109's avatar
Mslady44109
Aspirant
Mar 29, 2016

Yes! I do. I'm sorry for the delay in response.

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Mar 30, 2016

Did you try other security? Will it exhibit the same issue?

If yes, kindly rollback your firmware to version 1.0.1.2.

Once done, reset the router and reconfigure it to get back the connection.

Let me know what happens.

  • weswiliamsjr's avatar
    weswiliamsjr
    Aspirant
    Apr 04, 2016

    Sorry for the delayed response, but I tried other security and yes, it exhibits the same issue. How do I rollback the firmware on the router.

    • weswiliamsjr's avatar
      weswiliamsjr
      Aspirant
      Apr 04, 2016

      Rolled the router back to Firmware Version 1.0.1.2 and performed a factory reset, that fixed the problem

      • ElaineM's avatar
        ElaineM
        NETGEAR Employee Retired
        Apr 05, 2016

        Let me check with our engineering team on how to proceed on this.