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jcicero's avatar
jcicero
Follower
Dec 01, 2016
Solved

WNDR3700 reset to factory settings on its own

My wife contacted my while I was away from home for an hour because ROKU wouldn't connect. After returning home, I noted that my SSID had reset to NETGEAR and the connection was no longer secured with my WPA password.

I'm well past the 90 day and year warranties. Is this a sign of nefarious hackers or equipment failure? It makes me nervous that it happened without any user intervention.

Any advice/help is greatly appreciated.
  • Just change the SSID and password to something you want.

     

    Maybe the device was reset to the factory defaults somehow.

     

     

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    Just change the SSID and password to something you want.

     

    Maybe the device was reset to the factory defaults somehow.