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Forum Discussion

rubble's avatar
rubble
Tutor
Feb 22, 2022

WNDR3700 suddenly slower

After many tears of good service to the far-flung corners of my house, my WNDR3700 has suddenly slowed to a crawl.  If I put a Wi-Fi computer right next to the router the signal is strong, but it dro...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 22, 2022

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
I would power OFF the ISP modem for 1 minute then back ON.

rubble's avatar
rubble
Tutor
Feb 22, 2022

The firmware is V1.0.7.98NA.  The modem is a Arris (Optimum) TM822.  I believe that no factory reset has been done since the original installation.  Pulling the power on the moden didn't help.  Thanks.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Feb 23, 2022

    Last resort would be a factory reset and setup from scratch.