WNDR3800 Firmware download from Netgear is corrupt-please fix

Guru

Sep 12, 2020

> The official site download is corrupt [...]

Unlikely. You determined this how, exactly?

> [...] and the Firmware will not load. [...]

When you do _what_, exactly? "will not" is not a useful problem
description. It does not say what you did. It does not say what
happened when you did it. As usual, showing actual actions (commands)
with their actual results (error messages, LED indicators, ...) can be
more helpful than vague descriptions or interpretations.

> [...] The file will download. [...]

Which "The file"?

> [...] the File will not open. [...]

See "not a useful problem description [...]", above.

> [...] Immediately get a message that the file is corrupt. [...]

"Immediately" when you do _what_, exactly? What's the actual error
message?

> [...] Netgear needs to fix this issue.

Or, one of us needs to do something differently. One possibility:

https://en.wikipedia.org/wiki/RTFM

Visit http://netgear.com/support , put in your model number, and look
for Downloads. (For older versions, under Firmware and Software
Downloads, look for "View Previous Versions".) Find the kit(s).
Download the kit(s) you want. Read the "Release Notes" file for
instructions. (In the User Manual, look for "firmware", and,
especially, for a topic like "Manually Upload Firmware to the Router".)

Possibly interesting:

https://community.netgear.com/t5/x/x/m-p/1721037#M124018

Anonymous
Sep 13, 2020
> The official site download is corrupt [...] Unlikely. You determined this how, exactly?<
Answer: I went to the Netgear Site, put in my model number into the Search box, and chose the latest Firmwear download. It downloads. Within the download are two lines, one a Read file (with a link for the Firmwear download). The other is an image file. I tried both. The message for both messge is file is corrupt. That may not be the exact wording, but file is corrupt is without a doubt is the meaning. I am doing this corrrectly, but there is a problem. I have worked in data entry for 20+ years. I am no computer expert, but somewhere there is a issue. I need to get the Firmware or the Genie downloaded onto my computer to correct the connectivity problem with Netgear itself. I can get onto the internet with other software, email, etc., but my access to Netgear is limited. Last night I tried signing into the Netgear site first. Now the site won't show the download list at all, even after I used the search box. I have tried putting the files on a flash drive from our other computer, a notebook, and was recently trying to get the file from my phone to this computer. It is a 2017 Dell XPS. The hardrive was just replaced. I am going to call the Pasadena CA Netgear office tomorrow. I am not the one who needs to do this differently. Sending me a link to a Wiki article that I need to 'Read the **bleep**ing Manual" is abusive. Do it again and I will report you.
- antinode
  Guru
  Sep 14, 2020
  > [...] I tried both. [...]
  
     What, exactly, does "tried" mean to you?
  
  > [...] I am doing this corrrectly, but there is a problem. [...]
  
     You are "doing" _what_, exactly? My guess is that the problem is
  that you're not following instructions. But, with descriptions like
  "tried" and "doing this corrrectly", I can only guess at what you're
  actually doing.
  
  >    When you do _what_, exactly? "will not" is not a useful problem
  > description. It does not say what you did. It does not say what
  > happened when you did it. As usual, showing actual actions (commands)
  > with their actual results (error messages, LED indicators, ...) can be
  > more helpful than vague descriptions or interpretations.
  
     Which part of "actual" was unclear?
  
  > [...] I am not the one who needs to do this differently. [...]
  
     You know that because what you've been doing has worked so well?
  With that attitude, I see little hope for progress.
  
  > [...] Sending me a link to a Wiki article that I need to 'Read the
  > **bleep**ing Manual" is abusive. Do it again and I will report you.
  
     Oooh. Please, don't hurt me.
  
  >    Possibly interesting:
  >
  >       https://community.netgear.com/t5/x/x/m-p/1721037#M124018
  
     Still true. But, if you refuse to read and follow some relatively
  clear instructions because your vast experience and expertise tell you
  that you've been doing everything "correctly" up to now, then at least
  one of us may be doomed to failure.
  - antinode
    Guru
    Sep 14, 2020
    PS: If you are _not_ relying solely on your vast experience and
    expertise, but, instead, are actually following some set of
    instructions, then please let the non-psychics in your audience know
    what they are, and where you found them.
    
    PPS: Indignation is often more effective (and less silly-looking)
    when accompanied by useful information, including answers to relevant
    questions which have already been asked. And after the relevant
    documentation has been consulted.

Forum Discussion

WNDR3800 Firmware download from Netgear is corrupt-please fix