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Forum Discussion
WNDR3800 Firmware download from Netgear is corrupt-please fix
The official site download is corrupt and the Firmware will not load. The file will download. I can open the release notes (WNDR3800-V1.0.0.52_Release_Notes), and click the link there or open the fi...
PS: If you are _not_ relying solely on your vast experience and
expertise, but, instead, are actually following some set of
instructions, then please let the non-psychics in your audience know
what they are, and where you found them.PPS: Indignation is often more effective (and less silly-looking)
when accompanied by useful information, including answers to relevant
questions which have already been asked. And after the relevant
documentation has been consulted.
> The official site download is corrupt [...]
Unlikely. You determined this how, exactly?
> [...] and the Firmware will not load. [...]
When you do _what_, exactly? "will not" is not a useful problem
description. It does not say what you did. It does not say what
happened when you did it. As usual, showing actual actions (commands)
with their actual results (error messages, LED indicators, ...) can be
more helpful than vague descriptions or interpretations.
> [...] The file will download. [...]
Which "The file"?
> [...] the File will not open. [...]
See "not a useful problem description [...]", above.
> [...] Immediately get a message that the file is corrupt. [...]
"Immediately" when you do _what_, exactly? What's the actual error
message?
> [...] Netgear needs to fix this issue.
Or, one of us needs to do something differently. One possibility:
https://en.wikipedia.org/wiki/RTFM
Visit http://netgear.com/support , put in your model number, and look
for Downloads. (For older versions, under Firmware and Software
Downloads, look for "View Previous Versions".) Find the kit(s).
Download the kit(s) you want. Read the "Release Notes" file for
instructions. (In the User Manual, look for "firmware", and,
especially, for a topic like "Manually Upload Firmware to the Router".)
Possibly interesting:
> The official site download is corrupt [...] Unlikely. You determined this how, exactly?<
Answer: I went to the Netgear Site, put in my model number into the Search box, and chose the latest Firmwear download. It downloads. Within the download are two lines, one a Read file (with a link for the Firmwear download). The other is an image file. I tried both. The message for both messge is file is corrupt. That may not be the exact wording, but file is corrupt is without a doubt is the meaning. I am doing this corrrectly, but there is a problem. I have worked in data entry for 20+ years. I am no computer expert, but somewhere there is a issue. I need to get the Firmware or the Genie downloaded onto my computer to correct the connectivity problem with Netgear itself. I can get onto the internet with other software, email, etc., but my access to Netgear is limited. Last night I tried signing into the Netgear site first. Now the site won't show the download list at all, even after I used the search box. I have tried putting the files on a flash drive from our other computer, a notebook, and was recently trying to get the file from my phone to this computer. It is a 2017 Dell XPS. The hardrive was just replaced. I am going to call the Pasadena CA Netgear office tomorrow. I am not the one who needs to do this differently. Sending me a link to a Wiki article that I need to 'Read the **bleep**ing Manual" is abusive. Do it again and I will report you.
> [...] I tried both. [...]
What, exactly, does "tried" mean to you?
> [...] I am doing this corrrectly, but there is a problem. [...]
You are "doing" _what_, exactly? My guess is that the problem is
that you're not following instructions. But, with descriptions like
"tried" and "doing this corrrectly", I can only guess at what you're
actually doing.> When you do _what_, exactly? "will not" is not a useful problem
> description. It does not say what you did. It does not say what
> happened when you did it. As usual, showing actual actions (commands)
> with their actual results (error messages, LED indicators, ...) can be
> more helpful than vague descriptions or interpretations.Which part of "actual" was unclear?
> [...] I am not the one who needs to do this differently. [...]You know that because what you've been doing has worked so well?
With that attitude, I see little hope for progress.> [...] Sending me a link to a Wiki article that I need to 'Read the
> **bleep**ing Manual" is abusive. Do it again and I will report you.Oooh. Please, don't hurt me.
> Possibly interesting:
>
> https://community.netgear.com/t5/x/x/m-p/1721037#M124018Still true. But, if you refuse to read and follow some relatively
clear instructions because your vast experience and expertise tell you
that you've been doing everything "correctly" up to now, then at leastone of us may be doomed to failure.
PS: If you are _not_ relying solely on your vast experience and
expertise, but, instead, are actually following some set of
instructions, then please let the non-psychics in your audience know
what they are, and where you found them.PPS: Indignation is often more effective (and less silly-looking)
when accompanied by useful information, including answers to relevant
questions which have already been asked. And after the relevant
documentation has been consulted.There is still a problem, but it is with their site. They need to spend a little money for a secure address. That way, myself and others I would not have to deal with people like you, who seem to be just waiting to find fault and call someone stupid. With your sledge-hammer-like approach for information, I doubt it would help you to know that yes, indeed I had read and was following the f_cking directions. It seems that unless you are using the latest Windows 10 version yourself, you will not understand because you have to know exact wording of messages received. If I try to login to my router, I get a message it is a macilous site. If I try to download the Genie, it says it is a malicious site. The only thing safe left to do was to try opening the files? Nothing wrong with that, at to most people.
Actually, I am surprised you don't seem to recognize when someone is complaining vs. when someone actually needs help. Unless you really don't give a dam_ about others. If that is the case, then you must be getting paid by Netgear or are a disgruntled, former employee. H-E-double toothpicks, perhaps you're the owner!
I eventually by-passed the message and downloaded Genie. The next day when I logged-in, Windows had a pop-up saying it was not allowing certain portions of the Genie program to get through the firewall, because why, the SITE IS NOT SAFE. So, I unistalled it.
I learned what I needed to learn - although the router is connected to the internet at all times, it still needs someone via a computer to tell it to download the latest firmwear. This had already been done on our other computer. Figured it all out by myself.
You wrote that you are scared I will report you. Sorry to blow your node bubble, but decided to complain about you yesterday anyway. You actually did help at this point though, because I found a way to complain about you and their non-secure site at the same time. Plus, I filled out a form saying I would NOT recommend this product to anyone else, although it is actually a good product. Within your Sage-like existance, I would think you should be able tell when someone is frustrated. Right, doctor Node?
I think you should change your name to the to Sage-gistic Dr. Node-it-all. I am going to complain a second time, this time about your response I received via email. Hopefully, someone will finally take and realize that you are not a help to their cheap-o, customer service run-around.
I have included that message here:
> [...] I tried both. [...]
What, exactly, does "tried" mean to you?
> [...] I am doing this corrrectly, but there is a problem. [...]
You are "doing" _what_, exactly? My guess is that the problem is
that you're not following instructions. But, with descriptions like
"tried" and "doing this corrrectly", I can only guess at what you're
actually doing.> When you do _what_, exactly? "will not" is not a useful problem
> description. It does not say what you did. It does not say what
> happened when you did it. As usual, showing actual actions (commands)
> with their actual results (error messages, LED indicators, ...) can be
> more helpful than vague descriptions or interpretations.Which part of "actual" was unclear?
> [...] I am not the one who needs to do this differently. [...]
You know that because what you've been doing has worked so well?
With that attitude, I see little hope for progress.Or, one of us needs to do something differently. One possibility:
https://en.wikipedia.org/wiki/RTFM
> [...] Sending me a link to a Wiki article that I need to 'Read the
> F_ckingManual" is abusive. Do it again and I will report you.Oooh. Please, don't hurt me.
> Possibly interesting:
> https://community.netgear.com/t5/x/x/m-p/1721037#M124018Still true. But, if you refuse to read and follow some relatively
clear instructions because your vast experience and expertise tell you
that you've been doing everything "correctly" up to now, then at leastone of us may be doomed to failure.
Dear Dr. Node: You have a nice retirement. Our house is paid off, and our future is looking secure. No failure here in the long run, but life does has its ups and downs.