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Forum Discussion
WNDR4500V2 - Remote Access manual says yes but cannot do in mobile app
So in the manual it says you can do remote access (I have the latest firmware V1.0.0.72_1.0.45 In the genie manual it says remote access can work with this...so I go to slide the remote access in...
Responses below
[...] I go to slide the remote access in the IOS app and says not
> suppported.
_Which_ "the IOS app"?
The Genie App.
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual (at least). Read. Look for
"Remote Management". Can you use a web browser to do what you want
(with your firmware version)?
I have the lastest firmware...looked at the manual and when I go to remote management and hit the remote management slider it will tell me no available ...says does not support remote access..yet the manual says it does.
> [...] that won't restart the router I think [...]
Why do you want to restart the router remotely? If it gets into
enough trouble that it needs to be restarted, then I wouldn't bet on
being able to talk to it _locally_, let alone remotely.
If I am remote....and I have the cable company reset the modem...I guess the router would then be reset?
> I have the lastest firmware... [...]
As always, an actual version number would be more useful than your
opinion of what's "latest" today.
> [...] when I go to remote management and hit the remote management
> slider [...]
"slider"? Are you still using the app?
> [...] Get the User Manual (at least). Read. [...]
Did you?
> [...] Can you use a web browser [...] ? [...]
Try. Your (unspecified) iOS device comes with Safari, right?
> If I am remote....and I have the cable company reset the modem...I
> guess the router would then be reset?
Why guess? Why not run the experiment? Some time when you're not
remote, restart the modem, and see what happens. I haven't touched a
router with your model and (still unknown) firmware version, so I know
nothing, but I wouldn't be amazed if it recovered without any user
intervention.
But even if you would need to restart the router because it wasn't
communicating properly after the modem got reset, how, exactly, would
you expect to be able to tell the router to reset itself, IF IT'S NOT
COMMUNICATING PROPERLY?!?! In such a situation, you'd seem to have a
serious chicken-egg problem.
> Why do you want to restart the router remotely? If it gets into
> enough trouble that it needs to be restarted, then I wouldn't bet on
> being able to talk to it _locally_, let alone remotely.
Still true. Think about it.