Forum Discussion

Retired_Member

Sep 06, 2016

Solved

WNDR4500v2 cannot upgrade firmware

When I log into the administration page for the router (WNDR4500v2) it notisfies me with the message: "A router firmware upgrade is available". If I click at the message a new page apears with the t...

Firmware

Retired_Member
Oct 15, 2016
Hi ElaineM

Thanks for your help. I did a factory reset and after that I was able to update. Must have been a bug in the Netgear software (or the router has been hacked and the netgear software modified to disable updates).

Best regards
Teela.

ElaineM

NETGEAR Employee Retired

Sep 07, 2016

Hi Retired_Member

Welcome to the community!

Make sure that it's the correct hardware version.

If it is try to factory reset the router then do it again.

Mine worked properly when I did the auto update through the admin page and also by doing the manual upgrade.

Retired_Member
Oct 15, 2016
Hi ElaineM

Thanks for your help. I did a factory reset and after that I was able to update. Must have been a bug in the Netgear software (or the router has been hacked and the netgear software modified to disable updates).

Best regards
Teela.
- ElaineM
  NETGEAR Employee Retired
  Oct 17, 2016
  There might have been a glitched in the software that's why after reset it worked.
  
  Thank you for the update!