NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
LindaCurtis
Jun 18, 2021Aspirant
WNR2000-100NAS
My Netgear router is working fine. I was scammed on 6/7/21. My computer was shut down - they offered to help - gave them my ID# and password. They wanted a lot of money - shut them off. Question - Ma...
LindaCurtis
Jun 26, 2021Aspirant
Thank you! I will buy a new router. Just to let you know they came on my screen with blaring sounds and all these pages flashing at me. Keep yelling to call Microsoft - you have a serious problem. Computer was shut down, curser wouldn't work. Called them - said they would help wanted a lot of money. Called my internet company and they got my computer working again. think they are still in here - got an Excel application in Windows 10 yesterday - I never use Excel - have never even opened the app. Thank you for your concern. Linda Curtis
michaelkenward
Jun 27, 2021Guru - Experienced User
LindaCurtis wrote:
Thank you! I will buy a new router. Just to let you know they came on my screen with blaring sounds and all these pages flashing at me. Keep yelling to call Microsoft - you have a serious problem. Computer was shut down, curser wouldn't work. Called them - said they would help wanted a lot of money.
As you said at the start, that is a sign of serious infection on your PC. It is possibly there thanks to a nasty email attachment. Your router probably won't have had much to do with it.
If you want to reduce the risk of that sort of thing, look into a new router that supports something like Armor. It needs a monthly subscription, but i is designed to deal with just the sort of thing that hit you.
What is the NETGEAR Armor Bitdefender Total Security feature? | Answer | NETGEAR Support
LindaCurtis wrote:
Called my internet company and they got my computer working again. think they are still in here ....
Sounds like a better Internet service provider than most. They usually scream "not us guv" and leave customers to their own devices.