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Forum Discussion
DVE44
Sep 22, 2015Aspirant
WNR2000v5 Firmware Version 1.0.0.34 doesn't install
WNR2000v5-V1.0.0.34.img downloaded from NetGear Support on 2015-09-22 failed to install. I am currently using v 1.0.0.28. As an aside, checking for new firmware from the GUI, reports "No new fi...
- Sep 24, 2015
Thank you for your response.
As per RonO, Genie also reported "No new firmware version available," when I checked for new firmware. I'm currently using v. 1.0.0.28. I again downloaded the zipped firmware from support using a different browser and tried to install the .img file using the same browser (Microsoft Edge, which replaced IE in Win 10). I previously used FireFox. Still it would not update.
BUT -- resetting the router did the trick. My router is now the proud owner of v 1.0.0.34! :)
Thank you for your suggestions!
DVE44
ElaineM
Sep 23, 2015NETGEAR Employee Retired
Hi DVE44,
Welcome to the community!
Did you try to use a different web browser? Also, try to re-download the firmware just to be sure that it was not corrupted.
If you can't still install, try to reset the router by using a paperclip to poke the reset button for 10 seconds.
Resetting will erase all the settings, therefore you will have to reconfigure the router.
Let us know what happens.
- RonOSep 24, 2015Aspirant
I have the same problem with ...34. Also when I try to download it with the Genie it only offers ver ...28
- ElaineMSep 24, 2015NETGEAR Employee Retired
DVE44 Thanks for the update! Glad to hear that it's now upgraded.
RonO Will forward that to the engineering. For now, I suggest that you manually download the firmware and install it from there.
- RonOSep 25, 2015Aspirant
As DVE44 did, I manually downloaded, unzipped, and applied the ING file and it thought about it for a while and then failed with the same message DVE44 got. I am not comfortable resetting the router, but if the Genie is not able to fetch 34 soon I will have to try it. Do you have an idea of when that fix might be done?
- DVE44Sep 24, 2015Aspirant
Thank you for your response.
As per RonO, Genie also reported "No new firmware version available," when I checked for new firmware. I'm currently using v. 1.0.0.28. I again downloaded the zipped firmware from support using a different browser and tried to install the .img file using the same browser (Microsoft Edge, which replaced IE in Win 10). I previously used FireFox. Still it would not update.
BUT -- resetting the router did the trick. My router is now the proud owner of v 1.0.0.34! :)
Thank you for your suggestions!
DVE44