Forum Discussion

Aspirant

Sep 22, 2015

Solved

WNR2000v5 Firmware Version 1.0.0.34 doesn't install

WNR2000v5-V1.0.0.34.img downloaded from NetGear Support on 2015-09-22 failed to install. I am currently using v 1.0.0.28. As an aside, checking for new firmware from the GUI, reports "No new fi...

Firmware

DVE44
Sep 24, 2015
Thank you for your response.

As per RonO, Genie also reported "No new firmware version available," when I checked for new firmware. I'm currently using v. 1.0.0.28. I again downloaded the zipped firmware from support using a different browser and tried to install the .img file using the same browser (Microsoft Edge, which replaced IE in Win 10). I previously used FireFox. Still it would not update.

BUT -- resetting the router did the trick. My router is now the proud owner of v 1.0.0.34! :)

Thank you for your suggestions!
DVE44

RonO

Aspirant

Sep 24, 2015

I have the same problem with ...34. Also when I try to download it with the Genie it only offers ver ...28

ElaineM

NETGEAR Employee Retired

Sep 24, 2015

DVE44 Thanks for the update! Glad to hear that it's now upgraded.

RonO Will forward that to the engineering. For now, I suggest that you manually download the firmware and install it from there.

RonO
Aspirant
Sep 25, 2015
As DVE44 did, I manually downloaded, unzipped, and applied the ING file and it thought about it for a while and then failed with the same message DVE44 got. I am not comfortable resetting the router, but if the Genie is not able to fetch 34 soon I will have to try it. Do you have an idea of when that fix might be done?
- DVE44
  Aspirant
  Sep 25, 2015
  Hi RonO,
  
  I didn't reset my router by sticking an open paper clip in a reset hole, but just powered down the router. There's a black power button on the back of the router, below the power cable. Press it to turn off the power, wait 10-15 seconds, then press it again. Wait for the three LEDs on the front to turn green and try the install again.
  
  I used to power down my router every day, but from a master switch which controlled power to all of my computer gizmos (a desktop, a printer, audio system, etc.) without a problem.
  
  Good luck,
  DVE44
  - RonO
    Aspirant
    Sep 30, 2015
    Hi DVE44,
    
    Finally got around to trying your solution and I worked as you said!
    
    Thank you very much for taking the time to stear me in the right direction.
    
    Very much appreciated.
    
    RonO
    
    PS, Netgear, you could do a better job.