NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
didimlr
May 24, 2017Aspirant
WNR2000v5 password won't work even after factory reset
I have had the WNR2000v5 for over a year and have used the Genie with no problems and have been able to sign into the router. However, now it won't accept the user "admin" and password "password", e...
- Jun 05, 2017
That's odd. I would suggest to get a new one. It seems that you have done most of the troubleshooting steps.
ElaineM
May 25, 2017NETGEAR Employee Retired
Welcome to the community, didimlr
I suggest that you use a paper clip to reset the unit.
Follow the reset instructions from the article below.
How do I perform a factory reset on my NETGEAR router?
There are no other ways to reset it except that you push the reset hole.
Now, upon pushing it you will see that the power light will be blinking amber which is an indication that it's in the process of reset.
didimlr
Jun 04, 2017Aspirant
I have done that, many times actually. I appreciate the response though!!! But even after using the reset button, I still don't have the correct password, it says, to sign into the router.
- ElaineMJun 05, 2017NETGEAR Employee Retired
That's odd. I would suggest to get a new one. It seems that you have done most of the troubleshooting steps.