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WNR3500 keeps dropping the connection in California
Ok I called TWC cause I keep on losing My connection to the net, I have a WNR3500 router w/the latest firmware, I can't find anything newer, I've been using Netgear for years, TWC says this is affect...
Ok I think this can be marked solved, I had a tech call Me from BC, He and I went thru the router and settled on changing the DNS settings, to Open DNS for the primary(208.67.222.220) and Google for the scondary(8.8.8.8), almost 2 hours have passed and I feel this is successful, no new firmware is needed, nor is for a good while a new router, probably not until this one breaks, I'm pretty sure this will be My last post in this thread,
From what TWC told Me it is any Netgear router and it concerns all of TWC's footprint in California.
Netgear said support for the WNR3500 ended in 2009, at least for calling support, if I wanted to pay, that would be different, so I will be buying a recent as possible Linksys router that supports Gigabit Ethernet, which could be the EA2600 at the very least, I may try some 3rd party firmware on the Netgear 3500L that I have that is currently bricked(it's a 2nd router that I have) first, since funds at the moment are a bit tight, for the moment I have the PC hooked up to the SB6121 modem via Cat6 Ethernet cable.
Thank you for bringing this to our attention.
I will forward this to our engineering department for investigation.
By the way, when you bypass the router and just have your computers be directly connected to the modem your Internet connection are stable, right?
Do you also have the latest firmware installed on your routers?
socaldave What's the exact model number and version of your NETGEAR device?
ElaineM wrote:Thank you for bringing this to our attention.
I will forward this to our engineering department for investigation.
By the way, when you bypass the router and just have your computers be directly connected to the modem your Internet connection are stable, right?
Do you also have the latest firmware installed on your routers?
socaldave What's the exact model number and version of your NETGEAR device?
Yes, I'm hooked up to the modem directly and the connection is stable, yes I do have the latest firmware installed.
The router says WNR3500 on the back, the serial number is 1SP3847W01D44, as to the version number, I have no idea, the serial number should help you there, maybe.
Thanks for the reply Elaine. My router is "Wireless G WGR614v10".
I don't know anything about firmware other than TWC suggesting it *might* be the problem.
The NetGear tech offered to check it out but only if I signed up for a pay support program.
I have bypassed the router and connected directly via ethernet cable and that's working fine.
Using the router, I have no connection at all.
Thank you both!
Did you guys try doing a powercycle?
Turn off both devices and wait for 2 mins then you power the modem first and wait for the modem to be stable before turning on the router?
Also, have you all tried configuring the router in order to get the proper Internet IP from the modem? See this link on how to configure the router for Cable Connection.
Checking at the TWC outage map, seems that most part of the CA is affected.
Yeah, that and reset the router and power cycled My modem, no difference until I did what TWC suggested, TWC did ask if I needed help in having internet access only on the modem, but I said no, since I have a good grasp of ipconfig in a dosbox.
The router was/is setup for DHCP, so getting an ip is not a problem, something else seems to be at work, what I don't know.