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WNR3500 keeps dropping the connection in California
Ok I called TWC cause I keep on losing My connection to the net, I have a WNR3500 router w/the latest firmware, I can't find anything newer, I've been using Netgear for years, TWC says this is affect...
Ok I think this can be marked solved, I had a tech call Me from BC, He and I went thru the router and settled on changing the DNS settings, to Open DNS for the primary(208.67.222.220) and Google for the scondary(8.8.8.8), almost 2 hours have passed and I feel this is successful, no new firmware is needed, nor is for a good while a new router, probably not until this one breaks, I'm pretty sure this will be My last post in this thread,
Thank you both!
Did you guys try doing a powercycle?
Turn off both devices and wait for 2 mins then you power the modem first and wait for the modem to be stable before turning on the router?
Also, have you all tried configuring the router in order to get the proper Internet IP from the modem? See this link on how to configure the router for Cable Connection.
Checking at the TWC outage map, seems that most part of the CA is affected.
I did power off and on both devices. I've done that a couple of times with no success.
As far as the configuration, I am not technical so some of what you're saying is over my head.
From my layman's point of view, however, I haven't changed a thing in the years since I first bought the router and set it up, and it has worked fine for all this time. So it seems strange to me to think that suddenly now it wasn't configured correctly(?)
We don't know whether if there are some settings pushed by TWC that causes the router to be not functioning correctly.
Can you guys PM me all the answers from the questions below:
- Your location
- When the issue started happening?
- Was there any changes made to your routers prior to issue occurring such as fw update reconfiguration of settings?
- Did you notice any odd behavior on the Modem?
- Copy of logs from Netgear router. The logs can be seen by accessing www.routerlogin.net and copy the Logs.
- Model of the Modem used.
- Anything specific answer/advice that TWC had given you about this matter?
Thanks!
ElaineM wrote:We don't know whether if there are some settings pushed by TWC that causes the router to be not functioning correctly.
Can you guys PM me all the answers from the questions below:
- Your location
- When the issue started happening?
- Was there any changes made to your routers prior to issue occurring such as fw update reconfiguration of settings?
- Did you notice any odd behavior on the Modem?
- Copy of logs from Netgear router. The logs can be seen by accessing www.routerlogin.net and copy the Logs.
- Model of the Modem used.
- Anything specific answer/advice that TWC had given you about this matter?
Thanks!
PM you? How? I looked and could not find a way to do this. Note I've been using computers of various types since 1980, so I'm not a newby, I just can't see a link to do so with.
I'll answer here, since it won't hurt Me any, though the logs part I do not have, cause the router is powered off and disconnected from everything. And since the modem was power cycled, forget that too, those logs are long gone.
Yermo, CA(roughly 12 miles east of Barstow CA along the i15 fwy).
Roughly 1-2 months back or around the time TWC began doing work to upgrade the area for MAXX internet service.
No, I updated the router soon after getting it.
Odd, just what I described, intermittent connection problems, more frequently now than earlier, always surfaced as a "Server Not Found" error in Firefox and in Opera it had a different term, earlier it was just with sites like wunderground.com or cnn.com since both sites auto refresh, lately it was all sites having the same error, even if one pressed F5 or not.
WNR3500.
Contact Netgear and use the SB6121 modem only.
Seems to be a Nationwide problem to Me from what I saw on the maps.
NetGear technician Ernest (from somewhere in Canada) contacted me. Walked me through firmware update and reboot of both modem and router and I am back in business. Ernest suspects the firmware update may not have been necessary but of course it didn't hurt (and I tried reboots on my own earlier with no luck).
Many thanks to Ernest and Elaine who took the time to follow through.