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WNR3500 keeps dropping the connection in California
Ok I called TWC cause I keep on losing My connection to the net, I have a WNR3500 router w/the latest firmware, I can't find anything newer, I've been using Netgear for years, TWC says this is affect...
Ok I think this can be marked solved, I had a tech call Me from BC, He and I went thru the router and settled on changing the DNS settings, to Open DNS for the primary(208.67.222.220) and Google for the scondary(8.8.8.8), almost 2 hours have passed and I feel this is successful, no new firmware is needed, nor is for a good while a new router, probably not until this one breaks, I'm pretty sure this will be My last post in this thread,
We don't know whether if there are some settings pushed by TWC that causes the router to be not functioning correctly.
Can you guys PM me all the answers from the questions below:
- Your location
- When the issue started happening?
- Was there any changes made to your routers prior to issue occurring such as fw update reconfiguration of settings?
- Did you notice any odd behavior on the Modem?
- Copy of logs from Netgear router. The logs can be seen by accessing www.routerlogin.net and copy the Logs.
- Model of the Modem used.
- Anything specific answer/advice that TWC had given you about this matter?
Thanks!
ElaineM wrote:We don't know whether if there are some settings pushed by TWC that causes the router to be not functioning correctly.
Can you guys PM me all the answers from the questions below:
- Your location
- When the issue started happening?
- Was there any changes made to your routers prior to issue occurring such as fw update reconfiguration of settings?
- Did you notice any odd behavior on the Modem?
- Copy of logs from Netgear router. The logs can be seen by accessing www.routerlogin.net and copy the Logs.
- Model of the Modem used.
- Anything specific answer/advice that TWC had given you about this matter?
Thanks!
PM you? How? I looked and could not find a way to do this. Note I've been using computers of various types since 1980, so I'm not a newby, I just can't see a link to do so with.
I'll answer here, since it won't hurt Me any, though the logs part I do not have, cause the router is powered off and disconnected from everything. And since the modem was power cycled, forget that too, those logs are long gone.
Yermo, CA(roughly 12 miles east of Barstow CA along the i15 fwy).
Roughly 1-2 months back or around the time TWC began doing work to upgrade the area for MAXX internet service.
No, I updated the router soon after getting it.
Odd, just what I described, intermittent connection problems, more frequently now than earlier, always surfaced as a "Server Not Found" error in Firefox and in Opera it had a different term, earlier it was just with sites like wunderground.com or cnn.com since both sites auto refresh, lately it was all sites having the same error, even if one pressed F5 or not.
WNR3500.
Contact Netgear and use the SB6121 modem only.
Seems to be a Nationwide problem to Me from what I saw on the maps.
Well I did have the router online and I got short log off of the WNR3500v1 router, I'd tried to download some new firmware and the router couldn't find any.
Someone also I think tried a DOS attack on My wireless connection, I think I need to reinforce the encryption some, but I doubt that is the problem, since this is new to Me.
[Internet connected] IP address: 76.176.209.211, Friday, Nov 20,2015 15:06:15 [Internet disconnected] Friday, Nov 20,2015 15:06:12 [DOS attack: Smurf] attack packets in last 20 sec from ip [76.176.209.211], Friday, Nov 20,2015 15:01:18 [Admin login] from source 192.168.1.2, Friday, Nov 20,2015 15:00:54 [Time synchronized with NTP server] Friday, Nov 20,2015 15:00:48 [Internet connected] IP address: 76.176.209.211, Friday, Nov 20,2015 15:00:48 [Admin login failure] from source 192.168.1.2, Friday, Nov 20,2015 15:00:09 [DHCP IP: (192.168.1.3)] to MAC address 08:FD:0E:8D:48:DC, Friday, Nov 20,2015 14:59:43 [Admin login] from source 192.168.1.2, Friday, Nov 20,2015 14:59:18 [DHCP IP: (192.168.1.2)] to MAC address 90:E6:BA:0D:38:C0, Friday, Nov 20,2015 14:58:28 [Internet disconnected] Friday, Nov 20,2015 14:58:27 [Initialized, firmware version: V1.0.36_8.0.36NA] Friday, Nov 20,2015 14:58:27
How about if we try to re-flash by doing it manually.
Download the firmware here. Make sure to indicate the correct model version of your router. If you don't see any version number after the model that means it's v1.
Upgrade the firmware by accessing the admin page or you may see this instruction guide.
Once done, turn off the cable modem and router for 2mins.
Turn on cable modem first then router.
Once cable modem synced with TWC and router got WAN IP your Internet should work.
By the way, have the firmware downloaded while you're connected directly to the modem.
Then reconnect the router back to do the steps above.
I have the WNR3500v1 router, I looked for new firmware there to download, the newest I saw there was V1.0.36_8.0.36NA and I already have that, socaldave got new firmware, so unless you have something new that fixes the problem like socaldave got, then I see no reason to download and reflash the firmware that is already there and yes I do know how to flash the firmware. I wasn't born yesterday, I do know My way around hardware pretty well.
Don't be insulted, Zoom. They don't know who knows what. They have to deal with people like me who think flashing firmware involves a raincoat. I had to be walked thru every step.
socaldave wrote:Don't be insulted, Zoom. They don't know who knows what. They have to deal with people like me who think flashing firmware involves a raincoat. I had to be walked thru every step.
I've done a lot, I've even disinfected PC's, so I'm experienced and yes I built My PC, from parts I bought.
socaldave wrote:Don't be insulted, Zoom. They don't know who knows what. They have to deal with people like me who think flashing firmware involves a raincoat. I had to be walked thru every step.
I am not insulted, never said I was, I do have concentration and sever anxiety problems. So no worries.
My bad, I misunderstood. Good wishes to you - hope your router problems get resolved.
Thanks, one way or another, the problem will be fixed.
Mostly ok, some sites have to be refreshed, seems to happen at random, nothing happening right now, I'm still not using a router.
Is the connection from your ISP still intermittent?
Did you try reaching out to them?
Yes, I already did, as I'd mentioned earlier, so I'm waiting for new Netgear firmware for My WNR3500v1 router, as is everyone else on TWC with a Netgear router, though I won't wait forever and neither will others, buying a new Netgear router is not an option, since unless it was certified to work on TWC, I'd just as soon buy from someone else, if there was no new firmware coming.
Ok I think this can be marked solved, I had a tech call Me from BC, He and I went thru the router and settled on changing the DNS settings, to Open DNS for the primary(208.67.222.220) and Google for the scondary(8.8.8.8), almost 2 hours have passed and I feel this is successful, no new firmware is needed, nor is for a good while a new router, probably not until this one breaks, I'm pretty sure this will be My last post in this thread,