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Forum Discussion

shayne100's avatar
shayne100
Aspirant
Apr 16, 2021

1 more hour and my last ever netgear purchase will be returned for a refund

Netgear Nighthawk R6260   I wasted several hours trying to set up this router yesterday before calling my providers technical support team who also wasted a couple of hours trying to work out why i...
shayne100's avatar
shayne100
Aspirant
Apr 16, 2021

So i need 2 routers to replace the free one from my internet provider because netgear doesn't sell routers .

 

Thank you hypnootoad at least i know now i wasted about £50 and 10 hours of my life because netgear are not fit for purpose .

 

Disgraceful . Junk . Rip Off . DO NOT BUY NETGEAR !

microchip8's avatar
microchip8
Master
Apr 16, 2021

You seem to be confused. NETGEAR sells routers, modems and router/modem combos. If you have a pure router, it needs a modem to connect to. If you have a router/modem combo, you can connect it directly to the plug. Your R6260 is a pure router which needs a modem to connect to. You can use the modem or gateway of your ISP (if it's a gateway, set it to bridge mode) or you can buy an ISP approved modem from NETGEAR or other vendor at your choosing.

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Apr 17, 2021
    microchip8 wrote:

    You can use the modem or gateway of your ISP (if it's a gateway, set it to bridge mode) or you can buy an ISP approved modem from NETGEAR or other vendor at your choosing.

    Unfortunately, BT's Homehub, the devices they supply to DSL users, don't allow bridge mode. This annoys users who don't like to be tied to the Homehub, which is worth about what you pay for one, nothing. I have a couple still in their shrinkwrap.

     

    The bad news is that Netgear, and most brands it seems, seem to have abandoned the market for DSL modem only devices. Maybe ISPs are leaning on them in the way that they have for cable modems.

     

    If you can lay your hands on something like the DM200, that would be a good choice. The prices are getting silly. But you may be able to lay hands on a second hand one. I bought one from one of those "open box" merchants. In reality it looked new, with all the usual packing and protection.

     

    Netgear does sell modem/routers that you can put into modem only mode, the D6400 for example, but, as I have found, that can cause problems.

     

    As it is, we still don't know what sort of Internet shayne100 gets. (BT uses various technologies.) They seem to have dived into buying something without doing much research.

     

     

    • Nortonio's avatar
      Nortonio
      Aspirant
      May 02, 2021

      Hi,

      I've recently bought a Netgear nighthawk r8000 to replace my bt smart hub 2. I have FTTP and an openreach HG8110H box on the wall. I'm having a lot of trouble setting the new router up.

       

      any advice please