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1 more hour and my last ever netgear purchase will be returned for a refund
Netgear Nighthawk R6260 I wasted several hours trying to set up this router yesterday before calling my providers technical support team who also wasted a couple of hours trying to work out why i...
shayne100 wrote:
My computer can find the router and so can my ipad but the router cannot find internet despite being plugged into British Telecom's home fibre network which is basically secured using an email address and password
BT usually provides some sort of box that connects you to the Internet. You may need to plug into that.
shayne100 wrote:
Netgear Nighthawk R6260
As you have been told, that is a router. On its own its is useless.
Unfortunately, "home fibre network" doesn't tell us what sort of Internet you have.There's fibre somewhere in every "home network" connection. And BT uses the fibre term to try to persuade customers that they are getting something special. They aren't.
The most common technologies are DSL and Full Fibre, also known as or fibre to the premises or FTTP.
BT's DSL customers usually get a HomeHub, a pile of rubbish that prevents you from using it on "modem only" mode.
BT has very few people on FTTP at the moment.
You'll have to tell people what sort of broadband you are on for better advice.
One guide to the technology you are on is the speed that BT promises to deliver. The top speed for DSL is usually around 70 Mbps. FTTP could be a lot faster, up to 900Mbps.
If you haven't been there already, BT's user forum, its equivalent of this place, is a good place to start.
Welcome to BT’s official support community.
There are many more BT users there than you will find here, and plenty of them use Netgear kit. Try a search there for your device, or any Netgear router. The settings will be the same.