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Forum Discussion

aotreiner's avatar
Mar 14, 2021
Solved

"192.168.1.1 didn’t send any data." Error when attempting to edit device in attached devices menu

Model: Netgear Nighthawk R7000p AC2300 Firmware: 1.3.2.134   I cannot edit any device in the attached devices menu. After clicking on apply, the screen greys out and shows "192.168.1.1 didn’t send...
  • antinode's avatar
    antinode
    Mar 14, 2021

    > [...] the Netgear app [...]

     

       Which "the Netgear app"?

     

    > Firmware: 1.3.2.134

     

       You might try a different/older version.  Recently there have been
    complaints about editing on the Attached Devices page on multiple

    models.

     

       Visit http://netgear.com/support , put in your model number, and look
    for Downloads.  (For older versions, under Firmware and Software
    Downloads, look for "View Previous Versions".)  Find the kit(s).
    Download the kit(s) you want.  Read the "Release Notes" file for
    instructions. (In the User Manual, look for "firmware", and,
    especially, for a topic like "Manually Upload Firmware to the Router".)
    When that fails because of a deficient User Manual, try:

     

          https://kb.netgear.com/23960


       Netgear typically puts more effort into formal support requests
    (warranty or paid) than complaints posted here.  Which is more annoying
    when they break some existing feature, affecting post-warranty devices.

     


    > [...] which are you using? The browser graphical user interface (GUI),
    > a desktop client for your system, a mobile app?

     

    > [...] I have tried different browsers [...]

     

       Duh?  Read much?  Or just post the same old boilerplate, regardless?

     

    > It might also help [...]

     

       I don't see how.  Clearly, the web browser is talking to the
    router's management web site (at the router's default LAN IP address).