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Forum Discussion
192.168.1.1 does not accept my two security questions answers
i am attempting to log in but the system tells me that the answers to my two security questions are not the same as it is saved;
I changed the answers in January 2021 cause my Netgear equipment was switched off for some months HELP please
4 Replies
There's a bug in the password recovery code of NG that may bring you in a loop. The only way to login if you forgot the password is to factory reset the router (back button press for 5-10 seconds).
To add to what microchip8 has already said, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
Well I shouldn't have to re do the whole set up because of their bug. What if it keeps happening
A discussion from 5 years ago may not be relevant to whatever problem you are having today.
When customers configure a Netgear router, there is a step when they are presented with a "Password Recovery" method. They deliberately select some questions from a drop down menu and fill in responses. Later, if they enter an incorrect password three times in a row, the Password Recovery screen allows them to enter the router serial number (thus proving that they have physical possession of it) and enter the correct responses.
Sometimes (and it happened to me one time), a customer somehow gets past that original step without actually defining the recovery questions. (Have no idea HOW I messed up, but I did.) Since the customer did not actually define the password recovery questions correctly, there is NO CORRECT RESPONSE. The only way to reset the router is to do a Factory Reset.
After going through the process myself, being very careful to 'drop down' and select questions, I deliberately entered an incorrect password three times and verified that Password Recovery works as it should.
So.... NO. There is no "bug" in Password Recovery, except that somehow some users f**k up and do not get it set up correctly.
