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192.168.1.1 redirects to www.routerlogin.net/genie_index.htm but fails w/ no internet connection
I have a R6700.v3 router that is now a paperweight. I just upgraded internet service to 900Mbps down / 20 up. My cable modem is a Surfboard 8200 which is capable of 1GBps down. Checking speed...
Thank you but it's moot. While working to see if I could get an old laptop to wirelessly connect I accidentally used the wrong power brick.
I had two nearby while testing and used the one from a 4port switch instead of the correct one. Sadly, I did not discover my error until after the strong burning electronics smell was found to be coming from this router.
As a boneheaded thing I now have a new one on order for $100 and it will here b4 noon. Thank you Amazon.Such is my hope a new unit will not exhibit the exact same sort of thing since I'm still without a working phone and the nighthawk app never worked correctly to begin with and I abandoned it's use.
That said, the entire issue began following the factory reset I made to clear the username/password since it would neither
accept the correct ones nor the security questions it prompts for following using the router s/n as backup.
It would not go to 192.168.1.1; it immediately redirects to the website routerlogin.net and b/c there is no working internet it immediately fails. It never prompted for a user name and password. It looks like this unit is made to use the phone app for this sort of reset.
Since my phone fell in the wash and I must replace that too I was without a phone to try the app.
Oh, all of this connection was attempted over Cat5e Ethernet plugged into port 1-4 with and without the modem on the WAN port.
Having it connected or not made zero difference.
Anyway, thank you but unless the new router, which is same model, exhibits same symptoms this thread should be closed.
A couple things.
1. the SB8200 has 2x ethernet ports. Make sure nothing is in the 2nd port on it. The vast majority of ISP's only support 1 public ip address. Meaning only 1 device can be connected to it. So if you did have something else connected, disconnect everything from the modem, power it off for 2 minutes. then power it back on, give it a couple minutes, then connect the router to it.
2. Try disconnecting the router from the modem and then factory reset the router. Push and hold reset for 7-15 seconds while its powered on. The lights should flash. Then hardwire a pc/laptop into the router. then with it still disconnected from the modem, try the 192.168.1.1 address. See if that works.
3. The password reset questions have a bug. That issue is that if you didn't setup the questions, it still asks them but there isn't a correct answer. Sometimes you can get this after a factory reset if you're not entering the default info correctly. The defaults are:
login: admin
password: password
All lower case. Once you've entered these, it'll ask you to change them and setup password recovery. keep it simple (this time) for changing the password. avoid special characters/spaces.
Thank you but it's moot. While working to see if I could get an old laptop to wirelessly connect I accidentally used the wrong power brick.
I had two nearby while testing and used the one from a 4port switch instead of the correct one. Sadly, I did not discover my error until after the strong burning electronics smell was found to be coming from this router.
As a boneheaded thing I now have a new one on order for $100 and it will here b4 noon. Thank you Amazon.
Such is my hope a new unit will not exhibit the exact same sort of thing since I'm still without a working phone and the nighthawk app never worked correctly to begin with and I abandoned it's use.
That said, the entire issue began following the factory reset I made to clear the username/password since it would neither
accept the correct ones nor the security questions it prompts for following using the router s/n as backup.
It would not go to 192.168.1.1; it immediately redirects to the website routerlogin.net and b/c there is no working internet it immediately fails. It never prompted for a user name and password. It looks like this unit is made to use the phone app for this sort of reset.
Since my phone fell in the wash and I must replace that too I was without a phone to try the app.
Oh, all of this connection was attempted over Cat5e Ethernet plugged into port 1-4 with and without the modem on the WAN port.
Having it connected or not made zero difference.
Anyway, thank you but unless the new router, which is same model, exhibits same symptoms this thread should be closed.
sorry you toasted your old router!
good luck with the new one.
I know netgear has been pushing the app but I still prefer setting up through a browser. On mine, when it gives you the "please use app" for setup option, theres a link on the bottom of the page to click to setup with the browser.
If you don't mind my asking, what router did you order?
I purchased an identical router. Same model R6700v3. Took a whopping 45 min for the app to connect to the router disconnecting 3x
and at first not at all b/c I chose the 5ghz band. It refused outright to "see" the router on 5g changing to 2.4ghz cured that, but it stil took endless minutes and concluded with a firmware upgrade that I was not allowed to acknowlege not stop. It just did it and warned not to power off or stop it.
But after some further fiddling about with the web interface the browser does log in.
All in all a frustrating experience complicated by enforcement to use a phone app.