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Forum Discussion

mechbreeze's avatar
mechbreeze
Aspirant
Dec 15, 2020

2.4 GHz Authentican Problem

I recently began receiving "authentican errors" when attempting to connect to the 2.4 GHz band on my router from various devices.  All credentials are entered correctly.  There is no internet access ...
plemans's avatar
plemans
Guru - Experienced User
Dec 15, 2020

try installing version 1.0.2.68 of the firmware. then factory reset and reinstall it. disable auto-updates and see how it works. 

I've seen a couple posts with issues on the latest firmware. 

mechbreeze's avatar
mechbreeze
Aspirant
Dec 17, 2020

Thanks plemans.  After some more troubleshooting, I think I've traced the source of the issue to outdated firmware on my AC2200 extender.  As soon as I took the extender offline, the authentication issues ceased.  Now just to update that firmware...

  • plemans's avatar
    plemans
    Guru - Experienced User
    Dec 17, 2020

    which extender is it? (ac2200 is a speed)

    What firmware is on it?