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Forum Discussion
c_vijay
Jun 14, 2021Tutor
2.4 GHz Channel Issues - R8000
I have a R8000 Nighthawk router that started having issues with the 2.4 GHz channel recently. I have a feeling it may be linked to the new firmware upgrade but not sure. The 2.4 GHz channel works fin...
- Jun 16, 2021
So a quick update this morning. I was able to upload an earlier firmware version (1.0.4.66) to the router last night. Since then everything is working great - the 2.4 GHz channel has not given me any authentication issues and all cameras are online. Its been running for about 12 hours now and hopefully stays that way. Will post again if i see any issues.
Thank you for the suggestions and hoping that Netgear may come out with a fix or a newer firmware to address the issue.
Vijay
michaelkenward
Jun 15, 2021Guru - Experienced User
c_vijay wrote:My ISP has a box outside our house and i just get a ethernet cable as a input to the router. In other words, i do not have a modem in front of the router. The router is not in the Access Point mode.
OK. Most unlikely to be anything of a router nature. That rules out some possible issues.
c_vijay wrote:
Since the update, the 2.4 GHz channel will show up and work fine for a few hours. After that i get a "Could Not Authenticate" error when i try to connect. I have tried it from my android phone, ipad and also my PC. The Ipad will just stated "Could not connect".
And that rules out that it is downto wifi clients.
Did you reset the router to factory settings after the firmware flash?
New firmware sometimes introduces changes that are not compatible with the old configuration.
So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.
You can reduce the hassle of reconfiguring all those settings by creating a backup of your settings before you reset. Then if something is still broken after the reset, and the new firmware has not fixed it, you can restore the device to its pre-reset state.
You could even try restoring the settings even if the new firmware has fixed the problems, but be prepared for the restore to also bring back your problems.
c_vijay
Jun 16, 2021Tutor
So a quick update this morning. I was able to upload an earlier firmware version (1.0.4.66) to the router last night. Since then everything is working great - the 2.4 GHz channel has not given me any authentication issues and all cameras are online. Its been running for about 12 hours now and hopefully stays that way. Will post again if i see any issues.
Thank you for the suggestions and hoping that Netgear may come out with a fix or a newer firmware to address the issue.
Vijay
- michaelkenwardJun 16, 2021Guru - Experienced User
The R8000 seems to be having a few problems at the moment.
c_vijay wrote:
...hoping that Netgear may come out with a fix or a newer firmware to address the issue.
Amen.
Remember, if it is enabled, turn off autoupdate.
- atripoldi2015Jun 24, 2021Aspirant
I followed your steps... I just installed the Version 1.0.4.66 Firmware and it worked. I was unable to connect my blink, phone, etc. However, I was able to view my blink camera's of 3 with live stream from the blink app, now I am getting a bunch of errors as if the camera are out of range. They are all in the same location, so is the router.
FYI: I had an issue with the 2.4 bandwith disconnecting so much, it had connection issues with all my smart devices. This is how I found this form, ironic, I was having issues connecting my Blink system.