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Forum Discussion
2.4 ghz network disappeared
The 2.4g network option just vanished and only 5 g left to access for WiFi. Multiple devices run on 2.4g. Have rebooted modem and R6700 nighthawk router with no luck. Have installed the Netgear Gen...
Have you tried downgrading the firmware a version?
Hi there,
Do you have any update on this? My 2.4g just disappeared today…. I have Xfinity. Did you buy a new one like u mentioned? Can’t believe one has to pay to get support…..
Do you have any update on this? My 2.4g just disappeared today…. I have Xfinity. Did you buy a new one like u mentioned? Can’t believe one has to pay to get support…..
Reset the modem/router and setup from scratch.
Netgear has set up a community forum specifically for the Cable Modem products:
https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you.
Jasperfai wrote:
Hi there,
Do you have any update on this? My 2.4g just disappeared today…. I have Xfinity. Did you buy a new one like u mentioned? Can’t believe one has to pay to get support…..Thank you. The 7-second factory reset did the trick!!
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡
