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Forum Discussion
2021 R7000 goes offline every couple of months
It's not even a year old yet. I've had the problem twice since October - suddenly computer says there's no internet - wifi router only has orange light on far left. Turning it off and on doesn't ...
Well you didn't give us much to go off.
1. what actual firmware version are you on?
2. what modem/gateway is it connected to?
3. when it drops, do wired devices drop as well or just the wireless?
Something else to keep in mind is that this router was released in 2013. If people are looking for a newer router, this wouldn't be the one I'd recommend due to it being an 8 year old router. Was it solid/good performing in its time? Sure but again, that was a while a ago.
Well, really disappointed to hear maybe I didn't get the best option, and certainly didn't realize how old it was. I'm not an expert at this techy stuff, last time I plugged in the router and it just went until it stopped working. I was hoping for the same again.
It's the latest version of firmware that came out in September....
I talked to the internet company in January when I discovered I needed to replace the router, they said the modem was current, it looks to be an ARRIS TM1602 and has never given me any grief.
I have everything running wireless, so nothing connnects to internet when the router goes off.
So if I need to replace this one, what would you recommend for a nothing fancy reliable one?
I'm not saying its a bad router. For the vast majority of users, it can work great and does work great.
But it can have its issues.
And the auto-update server for the R7000 has never been reliable. Its why we usually have people log into the device to see what actual firmware they're on because they're are sketchy versions.
And if you don't like the firmware on it, the r7000 has a pretty large 3rd party firmware following if something like that interests you.
So to start off with, what actual version of the firmware are you on?
If you do change firmwares on it, I'd recommend a factory reset/reinstall. Some of the versions of firmware changed quite a few things and old settings can cause issues.
I'd also check the next time it goes down (could be months later) if it does work with harwired devices when it drops. that'd be another key detail
My apologies for my short, limited research replies, and I don't know how to reply to everyone. I DO very much appreciate your help!!! My plate has been overflowing for a while and after a month and a half in hospital and rehab my mother was coming home yesterday. I hope to carve out some dedicated time later today to carefully answer your questions and get the firmware #.
I'm not sure what you mean by working hardwired - the wifi? I have the computer hardwired into the modem right now, and that's the only way I can use the internet, there's no wifi. Will check on firmware, etc. later. Ah yes, forgot to say the router died again the next day, that must have been Monday? Haven't been able to get it back with any number of shutdowns/reboots. Have left if off and will try it one more time later and fill in details.