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Forum Discussion
2021 R7000 goes offline every couple of months
It's not even a year old yet. I've had the problem twice since October - suddenly computer says there's no internet - wifi router only has orange light on far left. Turning it off and on doesn't ...
SNOW-DM wrote:
It's not even a year old yet.
Which means that it is still covered by warranty if it has a manufacturing defect. (In some countries warranties last longer than a year.)
Start the RMA process by checking MyNetgear.
How do I request a Return Material Authorization (RMA)? | Answer | NETGEAR Support
Or use this place to get free lifetime technical support.
They don't consider it defective because it started working again. That's what I was told when I called in. They wanted $ to discuss anything more.
SNOW-DMwrote:
They don't consider it defective because it started working again. That's what I was told when I called in. They wanted $ to discuss anything more.I can see their point. Something that has happened as spasmodically as that may well be down to circumstances that have nothing to do with your router. The symptoms you describe certainly don't indicate a dead device. They could also be down to the internet service and/or the modem you use to connect to it.
Put a bit of effort into troubleshooting and you may be able to track down the cased of the problem. We need more detail than the description of your experience with earlier hardware:
My previous Belkin router never had a single issue, until is stopped working due to old age incompatibility of some sort.Sadly, " old age incompatibility of some sort" could hide many things.
And "latest version" is not helpful.