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2021 R7000 goes offline every couple of months
It's not even a year old yet. I've had the problem twice since October - suddenly computer says there's no internet - wifi router only has orange light on far left. Turning it off and on doesn't ...
Well you didn't give us much to go off.
1. what actual firmware version are you on?
2. what modem/gateway is it connected to?
3. when it drops, do wired devices drop as well or just the wireless?
Something else to keep in mind is that this router was released in 2013. If people are looking for a newer router, this wouldn't be the one I'd recommend due to it being an 8 year old router. Was it solid/good performing in its time? Sure but again, that was a while a ago.
Well, really disappointed to hear maybe I didn't get the best option, and certainly didn't realize how old it was. I'm not an expert at this techy stuff, last time I plugged in the router and it just went until it stopped working. I was hoping for the same again.
It's the latest version of firmware that came out in September....
I talked to the internet company in January when I discovered I needed to replace the router, they said the modem was current, it looks to be an ARRIS TM1602 and has never given me any grief.
I have everything running wireless, so nothing connnects to internet when the router goes off.
So if I need to replace this one, what would you recommend for a nothing fancy reliable one?
I'm not saying its a bad router. For the vast majority of users, it can work great and does work great.
But it can have its issues.
And the auto-update server for the R7000 has never been reliable. Its why we usually have people log into the device to see what actual firmware they're on because they're are sketchy versions.
And if you don't like the firmware on it, the r7000 has a pretty large 3rd party firmware following if something like that interests you.
So to start off with, what actual version of the firmware are you on?
If you do change firmwares on it, I'd recommend a factory reset/reinstall. Some of the versions of firmware changed quite a few things and old settings can cause issues.
I'd also check the next time it goes down (could be months later) if it does work with harwired devices when it drops. that'd be another key detail
My apologies for my short, limited research replies, and I don't know how to reply to everyone. I DO very much appreciate your help!!! My plate has been overflowing for a while and after a month and a half in hospital and rehab my mother was coming home yesterday. I hope to carve out some dedicated time later today to carefully answer your questions and get the firmware #.
I'm not sure what you mean by working hardwired - the wifi? I have the computer hardwired into the modem right now, and that's the only way I can use the internet, there's no wifi. Will check on firmware, etc. later. Ah yes, forgot to say the router died again the next day, that must have been Monday? Haven't been able to get it back with any number of shutdowns/reboots. Have left if off and will try it one more time later and fill in details.
SNOW-DM wrote:
I'm not sure what you mean by working hardwired - the wifi? I have the computer hardwired into the modem right now, and that's the only way I can use the internet, there's no wifi.
Hardwired means plugged in with a cable. Not wifi.
I doubt if you have the "computer hardwired into the modem". At least, it shouldn't be.
The router is supposed to be "hardwired" into the modem. The computer is then hardwired into the router. Anything else is asking for trouble,
You said earlier "I have everything running wireless, so nothing connects to Internet when the router goes off."
That does not tie in with having the PC "hardwired". If it is on wifi, it isn't hardwired.
That takes us back to the earlier question from plemans, "when it drops, do wired devices drop as well or just the wireless?"
As you can see, we don't know what is going on at your end.
You say the PC is "hardwired" but then say that everything is on wifi.
Let's go through the problem.
- The Internet dies occasionally
- What actually happens?
- There are LEDs on the router, what do they look like when the Internet dies?
- Do wired and wireless devices all lose the Internet connection?
Ah yes, forgot to say the router died again the next day, that must have been Monday? Haven't been able to get it back with any number of shutdowns/reboots. Have left if off and will try it one more time later and fill in details.Look at the LEDs on the router and the modem. If the modem isn't connected to the Internet, then the router has no hope of connecting. Don't automatically assume that any problems you are see are down to the router. As well as the modem, there are the wifi clients that you are trying to connect to the Internet.
Don't just flail around with those shutdowns/reboots. Do it methodically in the right order.
Be sure to restart your network in this sequence:- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
Networks are incredibly dumb. Everything has to be done by the book. Get one thing wrong and they panic.
