NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
2nd time crashing R7000 on firmware
Ok...now pissed. After first firmware update debacle...believed I fried the hardware where I only got wireless lights with flashing on light. So I bought a new R7000 a few months ago. Now I tried to u...
> o I then opened the TFTP client that I downloaded: [...]
You should have been able to use the TFTP client which comes with
macOS:
https://community.netgear.com/t5/x/x/m-p/1622096#M102004
And, as it says at https://kb.netgear.com/000059633 :
[...] Make sure to extract the file from the zip folder. The
firmware file format is either a .img or .chk file.If you're on a Mac, and using Safari for the download, then I'd
expect Safari to extract the zip archive contents automatically. (At
least that seems to happen here, whether or not I want it to.) If you
use another browser, then double-clicking on the ".zip" file should do
that job.And, for an R7000, the firmware image file type should be ".chk".
> [...] flashing on light [...]
Did you try using the TFTP recovery scheme? See, for example:
https://community.netgear.com/t5/x/x/m-p/1622096#M102004
> [...] it crashed again!!! Tried even the reset button.
Not a very detailed description of what you did, or what happened
when you did it, or what the router does now.
> [...] This should not be this hard!!!
I agree, but there is a recovery mechanism.
Router does nothing but the white flashing on light (as mentioned in the first post). Details...the computer stated it could not complete the update. The router indicated a flashing white light and the computer direct connect. I clicked out of the genie. Powered off the modem and router...no luck. powered off just the router...no luck. Reset the router...no luck. Now folks want to use this TFTP program...a bandaid that NetGear should fix.
> I have a Mac. [...]
So? There's a TFTP client program in macOS, too.
> [...] The TFTP process is great for someone versed in computer
> geekdom...I am not. [...]I wouldn't call it "great" for anyone, but using it should be
possible for anyone who can follow instructions, and has (access to) a
computer with an Ethernet interface.> [...] This issue should not even be [...]
Ok. Now, do you want to throw a tantrum, or repair your disabled
router? Either way works for me, but my time is too valuable to waste
on a tantrum.Well...both really...a tantrum and a rant! In today's word, firmware updates should be seamless.
So...here is the status after spending hours on the phone. I used the TFTP and uploaded the zip file for the recent update to the router. It indicated successful after about an hour. Let it sit for 4 minutes per the instructions...and nothing. Still flashing power light. Called them back...they said try the reset button again for 1 min. Nada. Still flashing power lit. They want me to return it. Thus, I tried the older R7000 that I had with the same symptoms. Uploaded older firmware updates and nada...still a white flashing power light. Tantrum...you bet.