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peteralvmo's avatar
peteralvmo
Aspirant
Feb 02, 2017
Solved

3 Months Free Plex pass promotion code -

when clicking on - click here

 

i get "Invalid serial number" se copy of page line below

 

To get 3 Months Free Plex pass promotion code click here Invalid serial number

  • ElaineM's avatar
    ElaineM
    Feb 09, 2017

    Hi Peter,

     

    Our engineering is working on a fix right now.

    It will take them a week or two to complete it.

    If after 2 weeks you still do not have the code, please let me know. 

     

    Regards,

    Elaine

11 Replies

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired

    Welcome to the community, peteralvmo

     

    What's the firmware version installed on your router? 

    Do you have Internet access?

    Did you try restarting the router? 

    • peteralvmo's avatar
      peteralvmo
      Aspirant

       

      What's the firmware version installed on your router?

      Nighthawk X10 R9000    Router Firmware Version V1.0.1.36 
      Do you have Internet access?

      Yes 250MB/s
      Did you try restarting the router? 

      Yes several times since i boughy it in mid january

       

      my X10 is configured and runs Plex since day 1 with my Plex account as well as backup to Amazon Cloud

       

       

      Logout
       
      • ElaineM's avatar
        ElaineM
        NETGEAR Employee Retired

        Let me check this with our engineering team.

  • I get a similar error for the 6 months promotion code for amazon cloud storage. I get this:

    Start your six-month free trial using the promotion code at checkout.
    Get your promotion code here. Any other error
    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired

      Marito Do you have the latest firmware installed? Kindly post a screenshot. 

  • It works now. Looks like I didn't have the latest firmware (I downloaded it from the Netgear website, it doesn't download from the GUI for reason). Thanks for the help.
    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired

      That's great! Thank you for the update.