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Forum Discussion
5G AC 1750 Stopped Working
A few weeks back I lost the the 5G band. I perfomed a factory reset and ensured that 5G is still transmitting. Unfortunately, I no longer see it. Any suggestion on how to troubleshoot? Than...
Factory reset and setup from scratch been performed A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
IF this fails to keep the 5Ghz radio running, router may need to be replaced or disable all wifi radios on this router and connect up a wireless AP system.