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Forum Discussion
5G disappeared
Why does my 5G disappear from from my WiFi settings? It shows up on my modem and on my log-in page, as enabled. I called support and they want to charge me $100 to fix it!! it's only 2 years old. I...
dwillis wrote:
Why does my 5G disappear from from my WiFi settings?
Which Netgear device do you own?
What tells you that the 5 GHz has "disappeared".
What wifi client is this on?
What do the LEDs on this device look like? Is there a separate 5 GHz LED? (Most routers have one.)
It shows up on my modem and on my log-in page, as enabled.
What login pages is this
What "modem" is this? A genuine modem has nothing to do with wifi and will not show nit any way. But ti does raise an important question, what is the modem is in front of this router, if there is one? The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.