NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

maithkano's avatar
maithkano
Follower
Oct 13, 2023

5GHz not working with Nighthawk R7000P

I've had this router for 2 years. When selecting to join a wifi network, I have never seen the option for 5GHz. Now that it might be useful for some of my devices to be on 2.4GHz and others 5GHz, I am seeing in the advanced tab that there's a red X next to 5GHz as if I have not set it up. But in the Basic > Wireless page, I have enabled it, given it a name and pw. I have also rebooted my router. Still nothing. Can anyone help?

Troubleshooting

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Oct 13, 2023

    are you using smart connect? 
    Got a screensnip of what you're seeing?

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Oct 13, 2023
    maithkano wrote:

    When selecting to join a wifi network, I have never seen the option for 5GHz.

    By default you won't see an option to join 2.4 or 5 GHz..

     

    As plemans hints. Smart Connect is the thing to look for.

     

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    Check the section in the manual Enable or Disable Smart Connect

    Smart Connect selects the fastest WiFi band for your device. For Smart Connect to work, the 2.4 GHz and 5 GHz bands must use the same WiFi network name (SSID) and network key (password). That means that when you connect to the router with WiFi, you see only one SSID that connects to both bands.

    Or:

     

    What is Smart Connect and how do I enable or disable it on my NETGEAR router? - NETGEAR Support