NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
AC1750 R6700v3 ethernet connection works but not wifi
I have setup a AC1750 / R6700v3 as a 2nd Access Point in my house and all worked great for a few months.
Bought this at Costco
At some point the internet stopped working. After a few reboots, I noticed an amber internet light blinking but eventually I was able to get steady white light which indicates internet. Once back up, I am not able to connect to either 2.4 or 5ghz wifi. I can connect via ethernet cable. I have not setup an QOS or changed the Wifi setting other than pick the channels. All pretty vanilla. I have tested Wifi with both laptop and iphone and nothing works.
This setup was working fine for a number of weeks but now only the ethernet connection works.
the Wifi is turned on via the button on front of unit, light is on
Firmware is latest -- V1.0.4.106_10.0.80, there are no updates
My internet connection comes to the Access Point via coax cable and Moca device from directv - DCAU1R0-01 -- and connected to internet port of AC1750. I have whole home Directv and use these devices from Directv
I use MOCA devices throughout out house to pull ethernet off of our cable, and I get 75mb-100mb
"DIRECTV Broadband Deca Ethernet to Coax Adapter - Third Generation"
Why would my ethernet connection work fine but I can't get my Wifi to work?
Product Warranty Information
Product: R6700v3
Serial Number:
Country of Purchase: United States
Purchased on: 2021-01-09
Upload documents
Standard Product Warranty:
Hardware Warranty: Available till 2022-01-09
Phone Support: Available till 2021-04-09
Email Support: Available till 2021-04-09
Chat Support: Available till 2021-04-09
Power Supply Warranty: Available till 2022-01-09
Accessories Warranty: Available till 2022-01-09
5 Replies
sleekone wrote:
I have setup a AC1750 / R6700v3 as a 2nd Access Point in my house and all worked great for a few months.
Apart from the R6700v3 – AC1750 is a label used on many models that just tells us about the wifi speed – what else is on the network? Some sort of modem? And the 1st access point is?
Model numbers are most useful than a vague "something" device.
I should have provided my complete setup, here are more details
1. Internet provided by Comcast / xFinity xFi Advanced Gateway (XB6) - xFinity XB6 Router (Wifi turned off, MoCA turned off)
I get the max speed of 950mb down, and 40mb up. eMTA & DOCSIS Software Version:7.2.3.0.104
No devices other than Router below connected to2. Comcast Router connected to Netgear Nighthawk AX6 - RAX45 which acts as my Router and has DHCP turned on. This Wifi blasts my first floor. 2.4 on Ch 6, 5ghz on Ch 100. Firmware Version V1.0.2.82_2.0.50
3. AP #1 ---In Basement, I ran a wired connection to a Netgear Nighthawk R8300 , Radio 2.4 on Auto, 5ghz on Ch 44 and 157. in AP Mode. Works fine. Firmware V1.0.2.136
4. AP #2 - The Second Access Point (Netgear Nighthawk AC1750) is the one this article is about. Cable comes from wall and goes into a Splitter (Directv 2-2150 Mhz, MSPLIT2R1-03). One cable goes to Directv Genie Box (works fine) and the other goes to the MoCA Directv Bridge. The Bridge then connects to the AP. I have normal Wifi setting default, only thing I touched is the Channels.
2.4 is Auto, 5ghz is on Ch 153. It tested at 70mb down and 40mb on wired connection to this AP. The WIFI light is on, I can connect to both radios fine, but there is no Internet.My Default Gateway 192.168.1.1 for both AP's. Both AP's can be seen as Connected Devices on my Netgear Nighthawk AX6 - RAX45
All firmware updated on all 3 Devices listed above. Comcast updates the xb6 when needed
=========================================================================
Some people may be interested in extending their networks with MoCA (stands for Multimedia over Coax Alliance). it uses exciting cable and is a great way to get up to 100mb (When sharing with Directv) to other areas that might not have strong coverage, or no coverage. .
MoCA is sharing Directv Network (Whole Home), speed is limited to no more than 100mb or probaly lower and uses Freq < 800 MHZ. Only use Directv brand bridges for this. Other devices in my house have hit 100mb down and 40mb up.
DirecTV MoCA frequencies are
- MoCA band E goes from 500-600 MHz.
- MoCA band F goes from 675-850 MHz.
- MoCA band G goes from 500-800 MHz.
For Non-Directv Homes, I recommend ActionTec , 2gh Support , Model: ECB6250S02, which I have used and can be found Amzn. You will need 2 to create a connection
Thanks in advance for any suggestions. I'll formally ask for help since I'm under warrenty and report back any findings
sleekone wrote:
I should have provided my complete setup, here are more details
1. Internet provided by Comcast / xFinity xFi Advanced Gateway (XB6) - xFinity XB6 Router (Wifi turned off, MoCA turned off)
I get the max speed of 950mb down, and 40mb up. eMTA & DOCSIS Software Version:7.2.3.0.104
No devices other than Router below connected to2. Comcast Router connected to Netgear Nighthawk AX6 - RAX45 which acts as my Router and has DHCP turned on.
This is not the standard arrangement for a router followed by a router.
A more conventional setup would be to put the xFinity xFi Advanced Gateway (XB6) into bridge (modem only) mode.
Using Bridge Mode On Your Wireless Gateway - Xfinity Support
Then use the RAX45 in standard router mode.
You'll have seek help from a MoCA expert for that bit, but I can see plenty of places in that confusion where things can go wrong.
Have you tried putting the Second Access Point, the R6700v3 (please don't call it an AC1750, which could mean one of half a dozen things) on to the first router? No splitters or anything else in the way? That would help to eliminate some of those uncertainties and would confirm that the R6700v3 is behaving as it should.
