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Forum Discussion
NGUser2019
Oct 24, 2021Guide
AC1750, R6700v3 getting "This site can’t be reached DNS address could not be found."
AC1750, R6700v3 getting "This site can’t be reached DNS address could not be found." After this eror is briefly displayed, pages usually open. Firmware is up to date.
- Oct 25, 2021
The only fix is to downgrade the firmware and then wait for Netgear to release the fix. Thye engineering team has had the fix since Mid-Sept but has not yet released it.
plemans
Oct 25, 2021Guru - Experienced User
We've seen a lot of this lately.
Some have fixed by enabling IPv6.
Others have needed to downgrade the firwmare a version or 2.
And some have used a different dns provider because they're unwilling to downgrade the fimrware.
- robjakOct 25, 2021Luminary
The only fix is to downgrade the firmware and then wait for Netgear to release the fix. Thye engineering team has had the fix since Mid-Sept but has not yet released it.
- NGUser2019Oct 25, 2021Guide
Thanks much for the info. I'll let you know how it goes.
- NGUser2019Oct 26, 2021Guide
This worked. Thank you.
I Rolled back
fromV1.0.4.120_10.0.91
to
V1.0.4.102_10.0.75
From yous and other posts it's apparent that this issue applies to several router models.
I didn't receive any alert from Netgear but they wanted to sell me a support plan when I called, which I declined.
Thanks again!
- plemansOct 26, 2021Guru - Experienced User
glad you got it working!
If you mark the solution as solved, it might help the next person with this issue as well as it shows netgear what fixed the issue
- NGUser2019Oct 25, 2021Guide
Thanks much for the info. I'll let you know how it goes.
- NGUser2019Oct 26, 2021Guide
This worked. Thanks again!