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Forum Discussion
Ac1750 router and cm500 modem disconnects multiple times a day
Hello my isp told me to contact netgear because i keep dropping connection they said its most likely my equipment. I have had the modem for about 2 months and the router for about 6 months.
also do you have a screen snip of the modems cable connections page and the logs?
That helps us check that connection back to the isp. They're great at saying "our line is fine" as a first step.
plemans wrote:
They're great at saying "our line is fine" as a first step.
It is called "pass the buck" syndrome, all too common with many ISPs that really don't have the resources to deal with hundreds of different modems and routers.
That's why it helps to know who the ISP is.
