(AC1750 Router) Network not appearing despite all lights showing proper function

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navidson wrote:
Was on computer the other day and wifi randomly disconnected. Now the network does not appear as available to connect on computer or phone. Have tried resetting both modem and router, using new Ethernet cable, contacting support from ISP, nothing works. Any ideas what might have happened?

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Not much useful information to go on there.

What firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

Apologies for all the questions. But you can help people to help you by providing the information suggested in this forum's header:

Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)

They are there for a good reason.