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Forum Discussion
AC1900 DST Router Model R7300. Trouble accessing Internet as Genie just spins.
Performed a factory reset. Can access WiFi using the SSID/password on back of unit but then get stuck in Web Genie with message "Updating DST Adapter Information ...." and a spinning wheel -- the ada...
Are you setting up the router using a wired PC and web browser?
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
I was attempting to do this over WiFi, as my Dell Inspiron doesn't have an RJ45 and my port adapters/cables are in the same moving box far away. I'll go buy extras and try it that way.
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JSM10 wrote:
I was attempting to do this over WiFi, as my Dell Inspiron doesn't have an RJ45 ...
You can use the "wired" approach without spending money on extra kit.
Forget about whichever genie it is, there are several, use a browser and aim it at the IP address of your device.
It does the same thing, but, given the propensity of wifi to fall over, isn't quite as "safe" as a wired connection.
Unfortunately, the wired method leads me to the same place (see attached picture) both before and after power cycling the network (Nokia fiber optic modem -- Nighthawk -- laptop).
Here is a little context. My son had set-up our network with a different Nighthawk AC2300 as "primary" and this AC1900 as "secondary" to provide better performance in a distant part of the house (I don't know the actually technical terms; the quoted terms reflect my conceptual understanding). Everything seemed to work fine for four years, as my two teenagers routinely used the network throughout the house for all the stuff teenagers do. We are now in a multi-month process of moving, so the AC2300 has gone to the new house 400 miles away, while the AC1900 is still here. Without any changes to settings, the AC1900 was still working fine for "low-level" tasks like providing wireless access to an Echo Dot and a Ting electrical power sensor but had stopped working for "high-level" tasks like connecting to my laptop and phone. The intent of restoring the factory settings was to allow me to make it usable for those "high-level" tasks.
