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Forum Discussion
epicman1214
Jul 23, 2021Aspirant
ac1900 networks not working
I purchased the ac1900 extender a while ago and it had been working fine until about 2 weeks ago. My extended networks will randomly get say connected, no Internet. I am not having this problem with ...
epicman1214
Jul 23, 2021Aspirant
Sorry I thought that the AC1900 was the model it is the nighthawk EX7000. I am not getting an error message instead the network will say "connected, no internet" in the wifi section of my computer.
michaelkenward
Jul 23, 2021Guru - Experienced User
epicman1214 wrote:
Sorry I thought that the AC1900 was the model it is the nighthawk EX7000.
You are not the first, and won't be the last, to make that assumption. We just needed to pin it down.
Am I right in assuming that there is no C7000 involved?
epicman1214 wrote:
I am not getting an error message instead the network will say "connected, no internet" in the wifi section of my computer.
I assume that that is a network message on a Windows PC.
How is the PC connecting to the wifi? Built-in wifi adapter? USB "dongle"?
You need to pin the problem down to the computer or the EX7000. As the saying goes, it takes two to tango. It is easy to blame the wifi source when the wifi client is the problem.
Do you get cut off in the middle of doing things? Can you just reconnect to the wifi from the PC?
It might be worth checking to see if the PC isn't set up to turn off the wifi to save energy.
See if you can track this down:
Wifi adapter properties
- epicman1214Jul 23, 2021Aspirant
This problem is happening with my pc, laptop, phone, and other devices that try connecting. My pc is connected through ethernet and my laptop and phone are conneted wirelessly. The internet goes down in the middle of activities and I cannot reconnect as the network has no internet. I am unsure how to check if the pc is disabling the network to save power.
- michaelkenwardJul 23, 2021Guru - Experienced User
You said earlier "the network will say "connected, no internet" in the wifi section of my computer". I took that to mean that it was the wifi on the computer that was losing the connection.
If it is more than "the computer", then it won't be the wifi device.
How is this EX7000 connected to the rest of the network? Wifi or wired?
What is the rest of the network? The router?
If the EX7000 is losing ts connection to the network, then investigate that rather than the devices that are connecting through the extender. To do that we need to know what else is there.
- epicman1214Jul 23, 2021Aspirant
The EX7000 is connnected wirelessly however I am not having the same issue with the router that it is extending.