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Forum Discussion
AC2100
AC 2100 will not connect to internet.reset, reboot, nothing. The second light is orange.
More details are needed.
1. What firmware is on the router?
2. What modem/gateway is it connected to?
3. 2nd button from left/right? if its on the left its the internet icon and means it detected a connection to a modem.
I don’t know what firmware, it is connected to a Viasat modem has been no trouble. Yes the internet icon light is amber/orange. I got this in April 2020.I am using the old net gear 2.4 that I kept for now.
mrpe wrote:
it is connected to a Viasat modemThat could be a bunch of things. Viasat as an ISP and can ship all manner of hardware to customers. A make and model can help to pin down problems.
- I just went through the whole process again, nothing. No internet connection. I used the nighthawk app . First light white, second light amber, third white, 11 and 12 white. The net gear n600 works .
Which viasat modem is it?
Some have integrated modem/router combo devices and cause a double nat.
https://kb.netgear.com/30186/What-is-Double-NAT
As plemans says, the thing up front can be important, which is why we ask about it.
Another factor to bear in mind is that the modem and router work together during set up to configure their settings.
If you are adding a new router to the network, you may have to reset both the modem and the router. That gets the modem to forget its previous connection with the old router.
Then start things as required:
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it connect.
- Turn on computers and rest of network.
First, though, what is that front end?
